Job Search Status
Open to workDesired start date: Immediately
Open To Work
Michael Lewis
4913 Ricky St ,Texas
Work Preference
Summary
Dynamic sales professional with a proven track record at Cadillac Car Wash, excelling in customer engagement and relationship building. Leveraging strong negotiation skills and product knowledge, I consistently exceeded sales targets, enhancing customer satisfaction and loyalty. Adept at developing effective sales strategies, I foster lasting connections that drive business growth.
Overview
6
6
years of professional experience
Work History
Salesperson
Cadillac Car Wash
09.2023 - 02.2024
- Assisted customers with product selection and service options to enhance satisfaction.
- Conducted vehicle inspections to ensure quality standards before services were performed.
- Operated car wash equipment efficiently, maintaining cleanliness and safety protocols.
- Developed strong relationships with repeat customers through effective communication and personalized service.
- Trained new staff on operational procedures and customer service best practices to improve team performance.
- Addressed customer complaints promptly, resulting in improved retention rates and positive reviews.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Automotive Technician
Rover Mechanic
12.2021 - 09.2023
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance, enhancing vehicle performance and reliability.
- Collaborated with team members on complex repairs, ensuring efficient workflow.
- Mentored junior technicians in equipment usage and repair techniques.
- Conducted safety inspections to ensure compliance with industry standards and regulations.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
Salesperson
Washboys Full Service Car Wash
12.2019 - 11.2021
- Streamlined workflow processes, reducing wait times for customers during peak hours.
- Handled cash transactions accurately, ensuring proper reconciliation at the end of shifts.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Assisted customers with product selection and service options to enhance satisfaction.
- Conducted vehicle inspections to ensure quality standards before services were performed.
- Operated car wash equipment efficiently, maintaining cleanliness and safety protocols.
- Developed strong relationships with repeat customers through effective communication and personalized service.
Installer Helper
06.2018 - 12.2019
- Assisted lead installers with equipment setup and installation processes.
- Collaborated with team members to ensure timely project completion and adherence to safety standards.
- Operated hand and power tools efficiently to complete installation tasks accurately.
- Maintained inventory of tools and materials, ensuring availability for ongoing projects.
- Monitored job site conditions, reporting issues promptly to prevent delays or hazards.
- Supported troubleshooting efforts for installation challenges, enhancing overall project outcomes.
- Contributed to a safe working environment by adhering to safety protocols and guidelines.
- Reduced material waste by carefully following installation plans and instructions from lead installers.
- Facilitated smooth communication between team members, coordinating tasks effectively for optimal results.
- Developed strong problem-solving skills by identifying potential issues during installations and addressing them promptly with team input.
- Supported lead installers in the accurate measurement and cutting of materials for precise fitment during installations.
- Maintained job site cleanliness, disposing of debris properly to minimize risks and hazards associated with cluttered workspaces.
- Participated in regular training sessions to stay up-to-date on industry standards, best practices, and new product offerings related to installations.
- Gained proficiency in using various hand tools and power equipment required for successful installations.
- Collaborated with team members to complete projects on time, ensuring high-quality results.
- Elevated teamwork capabilities through effective communication of task expectations, progress updates, and collaborative problem-solving discussions among team members during installations.
- Improved installation efficiency by assisting in the preparation and organization of necessary tools and materials.
- Demonstrated adaptability by quickly learning new installation techniques and methods as needed for various projects.
Education
High School Diploma -
Worthing High School
Houston, TX05-2001
Skills
Customer service
Customer care
Relationship building
Customer relationship building
Customer engagement
Networking
Sales process
Sales strategy development
Active listening
Negotiation
Sales presentations
Objection handling
Product description
Relationship selling
Up-selling
Cross-selling products and services
Closing techniques
Display restocking
Adaptive selling techniques
Sales demonstration
Customer relations
Product and service knowledge
Interpersonal communication skills
Sales expertise
Sales closing
Sales development
Timeline
Salesperson
Cadillac Car Wash
09.2023 - 02.2024
Automotive Technician
Rover Mechanic
12.2021 - 09.2023
Salesperson
Washboys Full Service Car Wash
12.2019 - 11.2021
Installer Helper
06.2018 - 12.2019
High School Diploma -
Worthing High School