Michael Lillie
Hernando,Mississippi
Summary
A seasoned leader at PoolCorp, I excel in strategic planning and team leadership, driving operational excellence and market expansion. My approach has significantly enhanced staff development and client satisfaction, leveraging industry expertise and strategic development skills for substantial growth.
Overview
23
23
years of professional experience
Work History
Regional Manager
PoolCorp
08.2014 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for nine locations.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
- Supervised various locations, enforcing high-quality standards of operation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
Zone Manager
PoolCorp
08.2012 - 08.2014
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Oversaw distribution and logistics, reducing inefficiencies and streamlining processes.
- Considered and approved policies to support company initiatives and overall performance.
- Delivered consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
- Fostered open communication between staff members by holding regular team meetings and encouraging feedback from all levels of the organization.
Sales Center Manager
PoolCorp
08.2010 - 08.2012
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Sales Center Manager
POOLCORP
08.2004 - 08.2010
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Operations Manager
POOLCORP
05.2003 - 08.2004
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Management Trainee
POOLCORP
06.2002 - 05.2003
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Inside Sales Associate
POOLCORP
08.2001 - 06.2002
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Refined sales presentations to effectively communicate product benefits, leading to higher conversion rates.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
Education
Bachelor of Science - Business Management
Louisiana State University And A&M College
Baton Rouge, LA08.2001
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Goals and performance
- Asset Control
- New Business Development
- Strategic development
- Industry Expertise
- Sales Planning
- Team Leadership
- Client Relationship Building
- Budget Management
Timeline
Regional Manager
PoolCorp
08.2014 - Current
Zone Manager
PoolCorp
08.2012 - 08.2014
Sales Center Manager
PoolCorp
08.2010 - 08.2012
Sales Center Manager
POOLCORP
08.2004 - 08.2010
Operations Manager
POOLCORP
05.2003 - 08.2004
Management Trainee
POOLCORP
06.2002 - 05.2003
Inside Sales Associate
POOLCORP
08.2001 - 06.2002
Bachelor of Science - Business Management
Louisiana State University And A&M College