Michael-Logan Jordan

• Started as a Barista in January of 2021 and quickly promoted to Shift Supervisor within the minimum required time of 6 months. Leading a team of up to 9 people, I thrived in coaching for development, providing exemplary customer service, and mastering problem solving techniques such as but not limited to: Defusing high stress situations, Living within the mission and values while delivering results, and resolving conflicts with both staff and customers effectively.
• Promoted to Assistant Manager in July of 2022. This role refined my leadership skills from being a Supervisor into a team oriented leader who crafts goal plans to meet all Key Performance Indicators, and surpass the company goals. Managed a team of 20+ baristas while working closely with peers to immerse myself in a learning role.
• Promoted to Store Manager in August of 2023, and still currently in this role. Along with all the responsibilities of an Assistant Manager, I am solely responsible for a multi-million dollar business. Maintains inventory excellence. Regularly monitors sales growth, inventory accuracy, labor costs, Profit and Loss reports, cleanliness assessments, and customer satisfaction through store operation assessments/surveys. Investigates any concerning behaviors, performance manages 20+ partners, full autonomy to hire and fire based on company standards, prioritize and plan all upcoming events months in advance, crafts schedules to reflect earned labor within less than 0.5% variance, develops partners to reach their full potential.

Accomplishments:

• Has worked in over 12 stores and has brought varying metrics up to be the best in that respective district in 10 separate stores- these metrics include: Sales growth, Customers Satisfaction, Store Operations, and Out the Window speed
• Has trained 17 different baristas and 4 different Shift Supervisors. 6 of those partners went on to continue their development within Starbucks

• Teach students under the realm of behavior modification for special education
• Teaches students how to interact with others in an appropriate manner, makes inclusion support time to other classes, masters utilizing virtual teaching strategies, and handles extreme behavior situations
• Certified in nonviolent crisis intervention training (CPI)

• Company Overview: CBC is a camp for children with life threatening diseases
• As a counselor my duties were to maintain a cabin for 3 months, plan events, games, work together with new people each week, clean camp, stay oriented on the camper's overall health, safety, and enjoyment of camp
• CBC is a camp for children with life threatening diseases

• Efficiently worked all fronts of the Panda Express Franchise
• Greeted people, served people, properly and proficiently handled currency exchange, cut, prepared, sorted fresh produce to precise lengths, sizes, etc
• Carried out precise measurements along with cooking over 15 dishes with not only accuracy to taste, color, and appearance to palette, but also upholding all health and safety codes

• I shadowed various teachers, took notes, and assisted in any way possible to better understand the environment of a classroom and how to conduct one properly
• I also had plenty one-on-one time with students as well as planned and lead activities

• Company Overview: At the Naval Hospital
• I was in the Pediatric Clinic, Mother Baby Unit, Emergency Room, Intensive Care Unit, and Multiservice Ward in which I cleaned, took vitals, shadowed, and helped with every patient's needs
• At the Naval Hospital
• North Carolina Certified Nurse Aide

• Company Overview: ADA is a dental office
• As a volunteer my duties consisted of cleaning, making molds, shadowing, filing, and doing any other miscellaneous work necessary
• ADA is a dental office