Michael Longo

All functions of store management

• Assisted in continuous development of effective store associates to achieve desired sales and results.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Coached and developed store associates through formal and informal interactions.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Handled scheduling for store shifts to achieve adequate staffing.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Oversaw coaching and guidance of store employees to foster advancement in work operations.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Maintained inventory by checking merchandise to determine levels.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Reviewed inventory and sales records to prepare reports for management and budget departments.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Assisted customers, answered questions and resolved problems for stellar customer service.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
• Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
• Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
• Recruited, interviewed and hired qualified employees to provide top-quality service.
• Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
• Scheduled staff to assign employee shifts according to departmental and business needs.
• Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
• Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
• Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Minimized staff turnover through appropriate selection, orientation and training.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Monitored staff performance and addressed issues.
• Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
• Entered time and attendance logs in preparation for payroll.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
• Conducted quality, timely performance feedback and performance appraisals.
• Maintained adequate staffing to meet objectives within budget.

All functions of store management including

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Monitored employee performance and identified performance gaps for corrective action.
• Updated and maintained store signage and displays.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Trained and mentored associates to teach daily tasks and procedures.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Coordinated social media and marketing strategies to promote brand awareness and increase sales.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Monitored employee performance and identified performance gaps for corrective action.
• Updated and maintained store signage and displays.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Trained and mentored associates to teach daily tasks and procedures.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Coordinated social media and marketing strategies to promote brand awareness and increase sales.

• Assisted in continuous development of effective store associates to achieve desired sales and results.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Coached and developed store associates through formal and informal interactions.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Handled scheduling for store shifts to achieve adequate staffing.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Oversaw coaching and guidance of store employees to foster advancement in work operations.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Maintained inventory by checking merchandise to determine levels.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Reviewed inventory and sales records to prepare reports for management and budget departments.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Assisted customers, answered questions and resolved problems for stellar customer service.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
• Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
• Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
• Recruited, interviewed and hired qualified employees to provide top-quality service.
• Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
• Scheduled staff to assign employee shifts according to departmental and business needs.
• Created engaging merchandise presentations to motivate impulse purchases.
• Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
• Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
• Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.