Michael Lopez
Riverside,CA
Summary
Dynamic Transportation Dispatcher with proven expertise at Interstate Towing & Recovery, excelling in conflict resolution and customer relations. Cultivated strong client relationships through proactive communication and effective issue resolution. Leveraged dispatch software to optimize route planning, ensuring timely deliveries and enhancing overall operational efficiency.
Overview
7
7
years of professional experience
Work History
Transportation Dispatcher
Interstate Towing & Recovery
Riverside, CA
11.2018 - Current
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Provided training and guidance to new dispatchers.
- Worked closely with customers to effectively resolve issues and complaints.
Education
AA Computer Science -
Norco College
Norco, CA09.2015
High School Diploma -
Norco High School
Norco, CA06.2010
Skills
- Conflict resolution techniques
- Weather conditions awareness
- Employee management
- Public relations management
- Strong decision-making
- Dispatch software
- Team collaboration
- Documentation and paperwork
- Trucking dispatching
- Relationship building
- Customer relations
- Tracking tasks
- Route planning
- Issue resolution
Timeline
Transportation Dispatcher
Interstate Towing & Recovery
11.2018 - Current
AA Computer Science -
Norco College
High School Diploma -
Norco High School