Summary
Overview
Work History
Education
Skills
Timeline
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Michael Mady

University Place,WA

Summary

Proven to excel in fast-paced environments, I leveraged my strong work ethic and exceptional customer service skills at CertaPro Painters to significantly enhance client satisfaction and repeat business. My adeptness in sales techniques and cash handling, coupled with a knack for fostering guest engagement, drove performance improvements and cultivated lasting customer relationships.

Overview

3
3
years of professional experience

Work History

Server

Fircrest Golf and Country Club
12.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Commercial Sales Assistant

CertaPro Painters
02.2024 - 09.2024
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Collaborated with team members to achieve shared sales goals and build a strong team dynamic.
  • Maintained accurate records of client interactions, transactions, and contracts for easy reference during future engagements.
  • Prepared detailed reports for management review, highlighting key accomplishments within the commercial sales division.
  • Increased repeat business by providing excellent customer service and follow-up support.
  • Optimized time management skills to balance multiple tasks simultaneously while maintaining focus on achieving results.

Education

Associate of Arts - Construction Management

Pierce College
Steilacoom
06-2026

High School Diploma -

Curtis Senior High School
University Place
06-2022

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Sales Techniques

Timeline

Commercial Sales Assistant

CertaPro Painters
02.2024 - 09.2024

Server

Fircrest Golf and Country Club
12.2021 - Current

Associate of Arts - Construction Management

Pierce College

High School Diploma -

Curtis Senior High School

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Michael Mady