MICHAEL MARES
BROKEN ARROW,UNITED STATES
Summary
Insurance Agency Owner with extensive expertise in leadership and strategic planning, driving agency growth and optimizing performance through streamlined processes. Demonstrates strong proficiency in customer service and quality control, leveraging skills in Microsoft Office and APEX to enhance client relations and operational efficiency. Committed to fostering a cohesive team environment and delivering exceptional service in a fast-paced setting.
Overview
19
19
years of professional experience
Work History
Agency Owner
Farmers Insurance
09.2021 - Current
- Company Overview: Tulsa
- Manage customer payment setups, ensuring seamless policy initiation and issue resolution
- Lead agency operations, overseeing insurance distribution, client relations, and policy management
- Drive growth through strategic planning and team leadership
- Optimize agency performance by streamlining quote processes, enhancing customer understanding of coverages, and resolving payment issues promptly
- Foster a cohesive team environment, ensuring efficient communication and professional conduct across 100+ daily client interactions
- Tulsa
Quality Control Inspector II
John Crane
03.2018 - 09.2021
- Conducted rigorous receiving inspections, ensuring all incoming products met quality standards
- Identified and documented discrepancies, contributing to improved supplier performance
- Streamlined inspection processes for diverse assembly products, from nuts and bolts to complex heat exchangers, enhancing operational efficiency and product quality
- Authored comprehensive Non-Conformance Reports (NCRs) for missing documentation, damaged products, and quality standard deviations, driving continuous improvement initiatives
- Expanded expertise to include weld defect analysis for code vessels, broadening inspection capabilities and supporting product integrity across diverse manufacturing processes
- Leveraged proficiency in Intuitive, QAD, and Eagle systems to facilitate cross-departmental communication and streamline quality control workflows
Quality Control Technician
Cytec Solvay Group
08.2015 - 03.2018
- Tested aerospace composites, ensuring Boeing fuselage quality
- Conducted daily DSC, FTIR, and HPLC tests for accuracy
- Reported non-conforming materials, improving safety standards
- Managed hazardous materials, maintaining compliance
- Utilized SAP for efficient data management
Quality Technician
Norris Sucker Rods
08.2011 - 01.2015
- Managed inventory accuracy on 2nd shift, inspecting $350,000 in couplings daily
- Utilized eddy current, micrometers, and calipers for precision in quality checks
- Operated Tinius Olsen tensile and hardness testers, ensuring product standards
- Reported non-conforming inventory to management, improving quality control
- Oversaw 8 work-in-process operations, enhancing workflow efficiency
Assistant Manager
Arkansas Valley Petroleum
10.2010 - 08.2011
- Managed a team of 7, enhancing customer satisfaction through effective problem resolution
- Optimized inventory processes, ensuring timely stock replenishment and availability
- Facilitated daily customer interactions, resolving issues to improve service quality
Crash and Salvage Crewman
United States Navy
02.2006 - 07.2010
- Led crash and salvage operations, ensuring crew readiness for critical firefighting evaluations
- Directed training for 25+ personnel, enhancing operational efficiency
- Deployed twice for Iraqi Freedom, ensuring operational readiness and crew safety
- Promoted to crash and salvage crewman, demonstrating leadership and technical expertise
- Awarded Good Conduct Medal
- Awarded Navy Achievement Medal
- Honorable Discharge
Education
No Degree - Business Administration And Management
Tulsa Community College
Tulsa, OK05-2026
HIGH SCHOOL DIPLOMA -
Victory Christian School
01.2005
Skills
- Leadership
- Multitasking
- Microsoft Office
- Apex
- Quality Control
- Customer Service
- SAP
- APEX
- Inventory Management
- Firefighting
- Project Management
- Negotiation
- Training Development
- Sales Strategy
- Compliance
- Risk Assessment
Personal Information
Title: Insurance Agency Owner
Timeline
Agency Owner
Farmers Insurance
09.2021 - Current
Quality Control Inspector II
John Crane
03.2018 - 09.2021
Quality Control Technician
Cytec Solvay Group
08.2015 - 03.2018
Quality Technician
Norris Sucker Rods
08.2011 - 01.2015
Assistant Manager
Arkansas Valley Petroleum
10.2010 - 08.2011
Crash and Salvage Crewman
United States Navy
02.2006 - 07.2010
HIGH SCHOOL DIPLOMA -
Victory Christian School
No Degree - Business Administration And Management
Tulsa Community College
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