Michael Martello
Hicksville,New York
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
15
15
years of professional experience
Work History
Bar Manager
The Space At Westbury
10.2016 - Current
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Dispatch Supervisor
Jamaica Ash & Rubbish Removal
08.2018 - 10.2021
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Supervised team of [Number] employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Managed [Number] dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Associate
The Home Depot Inc
08.2012 - 04.2018
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
Server
Fanatico Restaurant
11.2008 - 08.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Master of Science - Education
Dowling College
Oakdale, NY05.1995
Bachelor of Science - Marketing
St. John's University
Jamaica, NY05.1990
Skills
- Event Coordination
- Inventory Management
- Staff Training
- Foodservice Management
- Customer Relationship Building
Languages
Spanish
Professional Working
Timeline
Dispatch Supervisor
Jamaica Ash & Rubbish Removal
08.2018 - 10.2021
Bar Manager
The Space At Westbury
10.2016 - Current
Associate
The Home Depot Inc
08.2012 - 04.2018
Server
Fanatico Restaurant
11.2008 - 08.2012
Master of Science - Education
Dowling College
Bachelor of Science - Marketing
St. John's University
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