Desired Job Title
Customer Success ManagerStrategic Partnerships ManagerWork Type
Full TimeLocation Preference
HybridLocation: Denver, COSan Francisco, CA
Open to relocation: Yes
Michael Martino
Denver,CO
Work Preference
Summary
Dynamic Account Executive with a proven track record at SimpleSUB Water, driving over $1.5M in revenue through strategic outbound prospecting and exceptional client communication. Adept at cross-functional collaboration and data analysis, I excel in enhancing customer success and operational efficiency, consistently exceeding targets while fostering strong client relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Executive
SimpleSUB Water
Denver, CO
07.2024 - Current
- Contributed to $1.5M+ in booked revenue across acquisition, onboarding, and account growth.
- Joined as one of the first AEs and built outbound prospecting, customer engagement, and account management processes from the ground up, establishing foundational sales practices.
- Conducted outbound discovery across residential and commercial real estate portfolios, translating customer needs into tailored technical solutions that enhanced client satisfaction.
- Collaborated cross-functionally with product, operations, engineering, and leadership to streamline onboarding workflows and implementation timelines, enhancing customer experience.
- Facilitated company growth from 6 to 15 full-time employees by establishing repeatable sales and customer success processes.
- Partnered with sales team to develop and implement effective marketing strategies.
Account Manager
Headwall Logistics
Denver, CO
05.2023 - 03.2024
- Acted as primary contact throughout sales and post-sale lifecycle, promoting balance between client acquisition and retention.
- Exceeded monthly quotas consistently, demonstrating strong sales performance and commitment to targets.
- Managed portfolio of 30+ active accounts, identifying and qualifying new opportunities to promote account growth.
- Led outbound prospecting to identify, engage, and convert new logistics and transportation clients.
- Coordinated with carriers and internal teams to resolve issues and improve service reliability, reducing operational friction.
Sales Representative / Ski Technician
Frautschi Sports AG
Gstaad, Switzerland
12.2022 - 03.2023
- Managed sales, rentals, and technical servicing, achieving high customer satisfaction through effective multitasking.
- Developed and maintained strong client relationships, enhancing overall customer satisfaction.
- Provided exceptional, face-to-face service to international clientele in high-end retail environment, enhancing customer experience.
- Engaged customers in product demonstrations and provided knowledgeable support.
- Collaborated with team members to meet sales targets and refine strategies.
ESL Instructor
Go Study Group Ltd.
Prague, Czech Republic
08.2022 - 12.2022
- Implemented interactive activities to engage students, facilitating language acquisition and retention.
- Designed and delivered tailored instruction for diverse student groups, enhancing classroom management and assessments to support an inclusive learning environment.
- Provided personalized support for students of varying skill levels, enhancing their language proficiency and confidence.
Education
B.A. - Political Science, Leadership Studies
University of Colorado
Boulder, CO05-2022
Skills
- Account management
- Operations strategy
- Cross-functional collaboration
- Client communication
- Project management
- Data analysis
- Sales proficiency
- Outbound prospecting
Affiliations
Ultramarathon and Marathon Runner, Passionate outdoor/mountain sport athlete
Certification
T.E.F.L Certification - The Language House Prague, CZ 2022
Timeline
Account Executive
SimpleSUB Water
07.2024 - Current
Account Manager
Headwall Logistics
05.2023 - 03.2024
Sales Representative / Ski Technician
Frautschi Sports AG
12.2022 - 03.2023
ESL Instructor
Go Study Group Ltd.
08.2022 - 12.2022
B.A. - Political Science, Leadership Studies
University of Colorado