Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Marus

Junction City

Summary

My objective is to help join, teach, and lead a team to success.

Overview

14
14
years of professional experience

Work History

Auto Claims Adjuster

GEICO
02.2019 - 08.2023
  • Negotiated with claimants to settle claims.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Issued payouts to claimants.
  • Evaluated and investigated auto claims

Tier 3

Xfinity Mobile Corporate
01.2016 - 02.2019
  • System use such as Modesto/Zendesk/ESD TOOLS/RSX/CROSSROADS/.
  • Activations, Porting, ICCID & IMEI swaps, Recognizing porting errors.
  • Fraud Escalations.
  • Focus groups; making sure engineering ops recognize errors and system updates.
  • Taking escalated calls for other co-workers and resolving the problem.
  • Assist in Xfinity Mobile specific Executive Level Escalations.
  • Advance knowledge of troubleshooting devices manufactured by Apple, Samsung, and LG.
  • Point of Contact for high level escalations such as Better Business Bureau(BBB), Federal Communications Commission(FCC), Attorney Generals Office, Social Media, Corporate Executive Referrals.

Rurial Carrier

United States Post Office
02.2015 - 01.2016
  • Sorting mail in delivery sequence for the assigned route.
  • Receives and signs for accountable mail, and loads mail in vehicle.
  • Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle.
  • Collects monies and receipts for accountable mail.
  • Prepares mail for forwarding and maintains records of change of address information.
  • Prepares a daily trip report and maintains a list of the customers on the route.
  • Conducts special surveys when required.
  • Maintains an inventory of stamps and stamped paper as needed to provide service to customers on the route.
  • Provides for mail security at all times.

Account Services

Cox Communications
06.2013 - 02.2015
  • Attend to customers billing questions or disputes.
  • Would right-size services to meet customer needs, and wants.
  • Established services for new customers, or existing customers.

Sales Agent

Verizon FiOs
08.2009 - 06.2013
  • Would attend to customers' needs by reviewing customers account and making offers that best tailor to the customer.
  • Assist an billing date changes, adjustments, and payment research, and automatic payments.
  • Assist customers in technical issues and setting up technician visits.
  • Was a SMEAD for the call floor assisting new classrooms with training and taking supervisor calls.

Education

Bachelors - Marking and Public Relations in Marketing

Ashford University
San Diego, CA
05.2025

Skills

  • Experienced with Microsoft Office applications
  • Experience with Macintosh software
  • Linux administration
  • Point of sale systems
  • Graphic design skills
  • Camera editing proficiency
  • HTML development
  • Web design and creation
  • Experience in DOCC training
  • Mathematical problem-solving
  • Experience with iPhone technology
  • Proficient in Samsung technology
  • Experience with LG technology
  • Familiarity with Motorola systems
  • Telecommunication systems engineering

Timeline

Auto Claims Adjuster

GEICO
02.2019 - 08.2023

Tier 3

Xfinity Mobile Corporate
01.2016 - 02.2019

Rurial Carrier

United States Post Office
02.2015 - 01.2016

Account Services

Cox Communications
06.2013 - 02.2015

Sales Agent

Verizon FiOs
08.2009 - 06.2013

Bachelors - Marking and Public Relations in Marketing

Ashford University

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