Summary
Overview
Work History
Education
Core Competencies
Timeline
Generic

Michael McAnderson

Henderson,NV

Summary

Hospitality leader and Air Force veteran with 20 years of experience delivering exceptional service in high-volume dining and banquet environments. Proven ability to lead teams, enhance guest satisfaction, and drive revenue through upselling and service excellence in fast-paced, guest-focused settings.

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Overview

20
20
years of professional experience

Work History

Floor Captain

Swingers Las Vegas
09.2024 - Current
  • Lead front-of-house operations, ensuring seamless service and strong team coordination.
  • Resolve guest concerns efficiently, maintaining high satisfaction and repeat business.

Banquet Server C List

Gold Coast Hotel & Casino
04.2024 - Current
  • Execute event setup, service, and breakdown with efficiency and attention to detail
  • Adapt quickly to last-minute changes while maintaining service quality

Banquet Server C List - On Call

MGM Grand Resort & Casino
11.2023 - Current
  • Deliver high-level banquet service in large-scale, high-volume event environments.
  • Maintain precision and professionalism while meeting strict service timing standards.

Corporate Server Trainer/Server/Bartender

Saltgrass Steak House - Landry's Inc
09.2006 - 08.2021
  • Selected to support multiple new restaurant openings and train incoming staff.
  • Improved service consistency by mentoring team members and enforcing brand standards.

Food Server

Kassi Beach House - Virgin Hotels Las Vegas
09.2021 - 08.2023
  • Delivered upscale dining experiences in a high-energy, guest-focused environment.
  • Increased check averages through consistent and effective upselling.

Knowledge Operations Manager/ESD Technician

United States Air Force
10.2008 - 10.2012
  • Supported 600+ personnel across global operations with administrative and IT services.
  • Managed communications, systems, and documentation in high-pressure environments.

Education

Associate of Arts - General Studies

Tarrant County College
Hurst, TX
2013

Certification - Security+

CompTIA
San Antonio, TX
2010

Core Competencies

Guest Experience Excellence • Banquet & Event Service • Team Leadership • Upselling & Revenue Growth • Conflict Resolution • Fine Dining Service • High-Volume Operations • Staff Training & Development

Timeline

Floor Captain

Swingers Las Vegas
09.2024 - Current

Banquet Server C List

Gold Coast Hotel & Casino
04.2024 - Current

Banquet Server C List - On Call

MGM Grand Resort & Casino
11.2023 - Current

Food Server

Kassi Beach House - Virgin Hotels Las Vegas
09.2021 - 08.2023

Knowledge Operations Manager/ESD Technician

United States Air Force
10.2008 - 10.2012

Corporate Server Trainer/Server/Bartender

Saltgrass Steak House - Landry's Inc
09.2006 - 08.2021

Certification - Security+

CompTIA

Associate of Arts - General Studies

Tarrant County College
Michael McAnderson