Summary
Overview
Work History
Education
Skills
Timeline
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Michael McCann

Watertown,MA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills to drive revenue.

Overview

6
6
years of professional experience

Work History

Sales Support Representative

On Deck Sports
08.2022 - Current
  • Effectively manage 300 + phone calls in a day.
  • Process e-commerce orders and serve as main point of contact for customers throughout the order process.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Streamlined order processing procedures for increased efficiency and accuracy.
  • Collaborated with sales team to develop targeted strategies, increasing overall revenue.

Cashier Team Lead

Bonnet Liquors
08.2020 - 08.2023
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Restocked and organized merchandise in front lanes.

Game Day Operations Staff Member

American Athletic Conference
08.2018 - 03.2020
  • Oversee college football games with senior staff and record with the use of Football Replay and DVSport Software
  • .Enhanced fan experience by efficiently coordinating game day activities and events.
  • Collaborated with team members to execute operations of the 2018 Football Media Day, 2019 Conference Football Championship, and the 2020 Women's AAC Championship.
  • Assist Director of Football Operations in day-to-day responsibilities, oversee development of the conference schedule/individual team schedule, perform projects and present to Associate Commissioner of Football.

Education

MBA - Marketing

River University
Nashua
05.2022

Bachelor of Science -

Nichols College
Dudley, MA
05.2020

Skills

  • Goal-oriented mindset
  • Customer Relationship Management
  • Attention to Detail
  • Customer Order Management
  • Professionalism
  • Complaint resolution
  • Active Listening
  • Problem-solving abilities
  • Excellent Communication
  • Time Management
  • Sales Techniques
  • Performance Tracking
  • Reliability
  • Analytical Thinking

Timeline

Sales Support Representative

On Deck Sports
08.2022 - Current

Cashier Team Lead

Bonnet Liquors
08.2020 - 08.2023

Game Day Operations Staff Member

American Athletic Conference
08.2018 - 03.2020

MBA - Marketing

River University

Bachelor of Science -

Nichols College

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Michael McCann