Michael McCune
Chandler
Summary
Dynamic Regional Manager with a proven track record at Kaizen Collision Center, enhancing team performance through strategic staff training and development. Expert in operations management and fostering a culture of continuous improvement, driving significant growth initiatives while maintaining high employee satisfaction and customer loyalty.
Overview
25
25
years of professional experience
Work History
Regional Manager
Kaizen Collision Center
04.2017 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Estimator
LaMettry's Collision
01.2000 - 03.2017
- Handled multple DRPs
- I Car aplatinum certifeid level 1, 2 and 3.
- Porche, Tesla and Rivian certified.
General Manager
LaMettry's Collision
01.2000 - 03.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Goals and performance
- New business development
- Sales development
- Operations management
- Strategic development
Timeline
Regional Manager
Kaizen Collision Center
04.2017 - Current
Estimator
LaMettry's Collision
01.2000 - 03.2017
General Manager
LaMettry's Collision
01.2000 - 03.2017
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