Michael Mcduffie
Clarkesville,GA
Summary
Dynamic Shift Leader at Your Pie with proven leadership skills and a strong commitment to team development. Expert in cash handling and customer service, fostering a welcoming environment. Recognized for training new employees and enhancing workplace culture, while effectively managing high-pressure situations to ensure operational excellence.
Overview
3
3
years of professional experience
Work History
Shift Leader
Your Pie
Clarkesville, GA
04.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Customer Service Cashier
Hansel And Gretel Candy Kitchen
Helen, GA
11.2021 - 11.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Habersham Central High School
Mt Airy, GASkills
Strong leadership and team management
High school band leader
Professional musician with experience in multiple bands
Excellent customer service and communication
Ability to train and mentor team members
Timeline
Shift Leader
Your Pie
04.2023 - Current
Customer Service Cashier
Hansel And Gretel Candy Kitchen
11.2021 - 11.2022
Habersham Central High School