Michael McNichols
Denver,CO
Summary
Results-oriented and accomplished in sales, marketing and management with a proven track record to generate new business while retaining and harvesting existing business. Seasoned at developing and executing marketing strategies, managing accounts, analyzing market conditions, and ultimately generating high levels of revenue. Major strengths include strong ambition and leadership, excellent communication skills, self-motivated, tech-savvy, empathetic customer service skills, and a team player with an observant attention to detail. Always excited to explore new opportunities while drawing on unique customer service experiences learned across the F&B, ski and agriculture industries, to sales and client success for digital marketing platforms.
Overview
8
8
years of professional experience
Work History
Client Success Manager
Centerfield Media (Formerly Datalot)
Denver , CO
01.2021 - 08.2022
Promoted to Client Success Manager - 2021
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Worked closely with sales and executive team to create and/or promote products which met clients evolving needs and increased revenue.
- Planned and executed client development strategies.
- Continually met or exceeded goals.
Promoted to New Account Specialist- 2019
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Completed routine and complex account updates to resolve problems and increase revenue.
- Proposed additional service options to all clients to capitalize on upsell opportunities.
- Continually met or exceeded goals.
Salesperson
- Conducting market analysis to facilitate territorial development.
- Partner with key members of sales and marketing team to identify targets, create engagement strategies
and improve core product messaging. - Continually met or exceeded goals.
Marijuana Cultivator
Hangman Valley Collective
Spokane Valley , WA
10.2014 - 08.2017
- Managed grow to maintain demanding productivity goals.
- Communicated with landowners to report challenges.
- Carefully maintained plant health, identified plant diseases and implemented methods for mitigation.
- Assisted with maintenance and installation of irrigation equipment.
- Led team of up to 10 skilled and unskilled farm personnel.
General Manager
Marketplace On Meadow Drive
Vail , CO
07.2008 - 06.2012
- Managed budget and forecasting in seasonal business.
- Implemented operational strategies and effectively built customer, employee and vendor loyalty.
- Managed hires, employee reviews, training, schedules and contract negotiations.
- Worked collaboratively with producers, vendors and sales staff to procure finest products available.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor of Arts - English/ Anthropology
06.2013
Skills
- Inventory Control Processes
- Professional Relationships
- Sales Statistics Analysis
- Change Management Process
Honors
Eagle Scout
Timeline
Client Success Manager - Centerfield Media (Formerly Datalot)
01.2021 - 08.2022
Marijuana Cultivator - Hangman Valley Collective
10.2014 - 08.2017
General Manager - Marketplace On Meadow Drive
07.2008 - 06.2012
University of Arizona - Bachelor of Arts, English/ Anthropology
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