Michael McStravock

• Diagnosed and addressed problems with installed equipment.
• Collaborated with sales team to understand customer DHW requirements.

• Created presentations for potential customers highlighting products' features and benefits.
• Resolved customer complaints regarding sales and service.
• Maintained direct personal contact with all assigned accounts and fostered relations with new ones.

• Responsible for developing and increasing sales in support of the strategic business plan by work with a established network Represented Thermal Solutions and Bryan at professional societies and trade shows and provide industry related presentations Develop new business opportunities and relationships in the commercial markets through Manufacture representatives, contractors and wholesale distribution

• Worked with contractors and engineers to assist in sizing of DHW systems.
• Commercial & residential Boiler sizing and design for installation
• Established new customer accounts through system design support

• Performed Start-up and commissioning of all new Lochinvar Commercial boiler and water heaters. Provided basic troubleshooting and support for heating products we represented: Lochinvar, Burnham, Modine and Taco.

● Lochinvar Wholesaler Key Accounts Specialist

Responsible for overall customer satisfaction with the following:

Lochinvar equipment sales orders, expediting orders, coordinating flow of work between the Wholesales and contractor.