Michael Melendez
Galveston,TX
Summary
Reliable and hardworking employee seeking process internship position. Offering excellent communication skills, equipment knowledge and good judgment.
Overview
9
9
years of professional experience
Work History
Cashier and Beach Sales
OrangeLeaf Frozen Yogurt
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Lead Beach Sales for summer of 2023.
Equipment Technician
Galveston Rentals
02.2022 - 07.2022
- Troubleshot equipment failures and remedied problems to restore functionality.
- Performed frequent inspections of company equipment and corrected malfunctioning equipment.
- Understood and read technical manuals and blueprints.
- Maintained documentation of equipment maintenance tasks, new installations and repair procedures.
- Ensure all equipment rentals went out working properly and arrived in working order.
Reservations Agent
Hotel Galvez And Spa
10.2015 - 04.2020
- Provided "4 Diamond" level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed high call volume reservations to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers and assist front desk with separate reservations such as brunch, ghost tours and cabana rentals.
- Proficient in Opera, Micros and Outlook systems.
Water Meter Technician
City Of Galveston
10.2014 - 10.2015
- Generate daily/weekly/monthly work order reports utilizing data entry software.
- Repaired non-functioning meters and tested to verify operational status/repair small water leaks.
- Coordinate worksite visits with customer service liaison to ensure timely completion of work order.
- Answered questions regarding meter readings and deescalated situations regarding water bills and water usage.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Conduct monthly meter reads utilizing technical software.
Education
Associate of Applied Science - Process Technology
College of The Mainland
Texas City, TX05.2024
Associate of Applied Science - Business Administration
Galveston College
Galveston, TX12.2021
Skills
- Proficient in MS Office – Typing 50 wpm
- Bilingual - Fluent in Spanish – written and oral
- Ability to work in a high-stress, team-oriented environment
- Experience with hand tools, rental and heavy equipment
Accomplishments
Presidents List at College of the Mainland
Affiliations
PTEC Club member at College of the Mainland
Languages
Spanish
Full Professional
Timeline
Cashier and Beach Sales
OrangeLeaf Frozen Yogurt
05.2023 - Current
Equipment Technician
Galveston Rentals
02.2022 - 07.2022
Reservations Agent
Hotel Galvez And Spa
10.2015 - 04.2020
Water Meter Technician
City Of Galveston
10.2014 - 10.2015
Associate of Applied Science - Process Technology
College of The Mainland
Associate of Applied Science - Business Administration
Galveston College
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