Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Languages
Timeline
Generic

MICHAEL MERIDA DIAZ

El Paso,TX

Summary


Proactive professional with 4 years of experience and proven knowledge of customer-driven management, Leadership, Staff encouragement and motivation and 10 total years of general experienced customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Outback Steakhouse
01.2021 - 06.2024
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
  • Coached and mentored new employees on company policies and procedures
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Shift Leader Manager

Chilis
08.2019 - 01.2021
  • Complied with company standards and policies, setting example for team members
  • Held team members accountable during shift by effectively coaching to improve performance
  • Coached and developed staff using variety of soft skills and technical abilities
  • Trained and mentored new employees to maximize team performance.

Barista

Starbucks
09.2020 - 09.2021
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Bartender, Host, Server

Buffalo Wild Wings
06.2014 - 07.2019
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Prepared and served food and beverages to customers
  • Engaged with guests to maximize satisfaction with food and service

Education

High School Diploma -

Westbury High School
Old Westbury
06.2014

Skills

  • Customer Relations
  • Staff Development
  • Problem solving
  • Money Handling
  • Communication
  • Leadership
  • Sales and Marketing

Certification

Pet Grooming

Volunteer Experience

Pet Care Volunteer, Humane Society, El Paso, TX, 10/2021, 04/2022, Assisted in training and socializing animals to prepare them for adoption., Maintained a clean and safe environment for all animals under my supervision.

References

  • Griselda Sanchez, Managing Partner, Outback Steakhouse, (915) 777-0233, griselda.sanchez1515@gmail.com
  • Alexia Lopez, Manager, Chilis, (915) 352-7383,

Languages

English
Spanish

Timeline

Assistant Manager

Outback Steakhouse
01.2021 - 06.2024

Barista

Starbucks
09.2020 - 09.2021

Shift Leader Manager

Chilis
08.2019 - 01.2021

Bartender, Host, Server

Buffalo Wild Wings
06.2014 - 07.2019

High School Diploma -

Westbury High School

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MICHAEL MERIDA DIAZ