Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Montoya Santos

Morristown,NJ

Summary

Proven customer service professional with a track record of enhancing customer satisfaction at Morristown Bagelry and Deli. Excelled in fast-paced environments, demonstrating exceptional time management and empathy towards customer needs. Skilled in cash handling and maintaining high sanitation standards, significantly improving service efficiency and workplace productivity.

Experienced with maintaining cleanliness and supporting restaurant staff efficiently. Utilizes effective communication to ensure smooth dining experience and quick table turnovers. Knowledge of teamwork and flexibility in fast-paced environments.

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Cashier

Morristown Bagelry and Deli
10.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.


Busser

the Adress
10.2024 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Boba Barista

Taro Frozen Yogurt
10.2023 - 07.2024
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.

Cashier

Mangianos Pizzeria
02.2022 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.


Education

High School Diploma -

Morristown High School
50 Early St Nj
06-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Cleaning and sanitizing
  • Order taking
  • Proper sanitation
  • Fast paced environment adaptability
  • Stress tolerance

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Morristown Bagelry and Deli
10.2024 - Current

Busser

the Adress
10.2024 - Current

Boba Barista

Taro Frozen Yogurt
10.2023 - 07.2024

Cashier

Mangianos Pizzeria
02.2022 - 05.2022

High School Diploma -

Morristown High School
Michael Montoya Santos