Michael Moreno
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Cinepolis Luxury Cinemas
Miami, FL
01.2022 - 08.2024
- Accommodated guests of up to 30-70, depending on the size of the theatre.
- Explained steps of service and items thoroughly to ensure no confusion between guest and server, to provide the best service possible.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Preparing cocktails/drinks at high volume for all 14 theaters.
Event Server/Bartender
A&A Eventos
Miami, FL
11.2021 - 05.2024
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Fostered enjoyable event atmosphere through friendly guest interactions
Server
Flanigan Seafood Bar & Restaurant
Miami, FL
01.2019 - 05.2021
- Administered working under pressure by prioritizing tasks during peak hours
- Received an evaluation by secret shoppers in which resulting with a pass of 95%.
- Cultivated relationships with customers by applying inclusivity and accommodating individual needs.
Server
Lulu In The Grove
Miami, FL
11.2015 - 01.2019
- Helped guide guests through their dining experience by extensively learning the menu and make careful decisions based on what they would like
- Displayed excellent presentation skills by up selling food, drinks and other items at hand.
Education
High school diploma - Hospitality
Coral Gables Senior High School
Coral Gables, FLSkills
- Set Up Procedures
- Merchandising expertise
- Product promotions
- Customer Service and Rapport
- Service Coordination
- Order Accuracy
- Effective customer upselling
- Bilingual - English & Spanish
Timeline
Server/Bartender
Cinepolis Luxury Cinemas
01.2022 - 08.2024
Event Server/Bartender
A&A Eventos
11.2021 - 05.2024
Server
Flanigan Seafood Bar & Restaurant
01.2019 - 05.2021
Server
Lulu In The Grove
11.2015 - 01.2019
High school diploma - Hospitality
Coral Gables Senior High School
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