Michael Mulford
Albany
Summary
Enthusiastic Sales and Customer Service professional offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
24
24
years of professional experience
Work History
VP of Industrial Sales
The Shoe Box, Inc
01.2001 - Current
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Used Software to maintain company database with essential account and sales information.
Lead Homicide Investigative Intern
State Of Florida - Public Defenders Office
01.2000 - 11.2000
- Verified compliance with codes and documented findings.
- Produced comprehensive investigative reports and official correspondence for criminal prosecution.
- Worked with law enforcement, prosecutors and company representatives to handle caseload.
- Collected sworn written and recorded statements backing up investigations.
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL12.2002
Skills
- Performance Improvement
- Project Management
- Operations Oversight
- Revenue Generation
Timeline
VP of Industrial Sales
The Shoe Box, Inc
01.2001 - Current
Lead Homicide Investigative Intern
State Of Florida - Public Defenders Office
01.2000 - 11.2000
Bachelor of Science - Criminology
Florida State University
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