Michael Mulubah
Warrenton,VA
Summary
With extensive experience in sales, I have consistently demonstrated a commitment to delivering exceptional results while upholding the highest standards of integrity and professionalism. As a top performing sales agent recognized for my achievements, I prioritize building strong, trustworthy relationships with clients by practicing honesty, gratitude, and reliability in every interaction. My dedication to understanding clients’ needs and providing tailored solutions has driven customer satisfaction and long-term loyalty. I am passionate about maintaining ethical practices, fostering open communication, and ensuring that my actions consistently reflect my commitment to excellence and genuine care for those I serve.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Agent
Statefarm Insurance
Warrenton, VA
07.2024 - Current
- Calculated premiums and established payment methods for sales.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on insurance policies and procedures.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Finalized sales and collected necessary deposits.
- Maintained high standards of customer service by building relationships with clients.
Cable Technician 1
N2N Integrations
Chantilly, VA
06.2023 - Current
- Label, pull, and terminate cables
- Install data equipment including data racks, patch panels, cable trays, etc.
- Test all installed cable using appropriate testing equipment
- Maintain a professional appearance and represent in a positive manner.
- Follow established safety practices and procedures
- Working with Lead Technicians to schedule/update/complete projects
- Work all hours if needed at customers requests for project deadlines
Retail Store Manager
AT&T
Gainesville, VA
01.2022 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Sales Lead
AT&T
Gainesville, VA
10.2016 - 01.2022
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Expanded market presence through strategic partnerships that led to increased referral business for the sales team.
- Oversaw all aspects of the sales cycle from prospecting to closing deals, ensuring a seamless experience for customers.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Lead
Dollar General
Warrenton, VA
09.2015 - 01.2016
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
High School Diploma -
Fauquier High School
Warrenton, VASkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Auto insurance
- Client needs analysis
- Client retention
Certification
- Property and Casualty License - Va Department of Insurance.
Timeline
Insurance Agent
Statefarm Insurance
07.2024 - Current
Cable Technician 1
N2N Integrations
06.2023 - Current
Retail Store Manager
AT&T
01.2022 - 06.2023
Sales Lead
AT&T
10.2016 - 01.2022
Sales Lead
Dollar General
09.2015 - 01.2016
High School Diploma -
Fauquier High School