Michael Munoz
Lubbock
Summary
Results-driven Store Manager with expertise in team leadership, customer service management, and store operations. Successfully exceeded annual sales goals by implementing strategic merchandising and training initiatives, fostering a high-performance culture.
Overview
13
13
years of professional experience
Work History
Store Manager
Shoe Palace
Lubbock, TX
12.2024 - Current
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and developed team members on product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Analyzed inventory levels to maintain stock availability and minimize losses.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Conducted regular staff meetings to align team goals and improve communication.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Exceeded yearly sales goal by generating 4.2 million in revenue, significantly above the target of 3.5 million.
Cash Transit Armed Guard
Loomis
Lubbock
10.2021 - 12.2024
- Ensured secure transport of cash and valuables between locations.
- Conducted thorough vehicle inspections to maintain safety standards.
- Monitored surveillance systems for potential security threats during transit.
- Collaborated with team members to enhance operational efficiency and security protocols.
- Adhered to strict confidentiality standards when handling sensitive information related to clients'' financial assets.
- Provided a strong visible deterrent against potential thefts by maintaining an alert and professional demeanor while on duty.
- Improved security measures by conducting thorough pre-trip inspections of cash transit vehicles.
- Overcame challenges such as traffic delays or unexpected route changes by adapting quickly and communicating effectively with the team.
- Collaborated with operations teams to refine route edits, ensuring maximum efficiency in logistics.
- Developed and implemented comprehensive training sessions for new hires to enhance skill acquisition and operational efficiency.
Footwear Manager
Nike Factory Store
Lubbock, TX
07.2020 - 10.2021
- Led footwear inventory management, ensuring optimal stock levels and product availability.
- Developed and implemented training programs for staff to enhance product knowledge and customer service skills.
- Analyzed sales trends to drive strategic merchandising decisions, increasing overall sales performance.
- Collaborated with cross-functional teams to execute promotional campaigns, boosting brand visibility and customer engagement.
- Streamlined operational processes to increase efficiency in footwear display and inventory management.
- Mentored team members on best practices for customer interaction, resulting in improved customer satisfaction scores.
- Oversaw daily operations of footwear department, maintaining high standards of visual merchandising and store presentation.
- Led regular staff meetings to discuss performance metrics, goals achievement progressions, and address any concerns or challenges faced by the team members.
- Assisted in recruiting efforts, conducting interviews, and making hiring decisions based on candidate qualifications.
- Boosted sales performance through effective merchandising strategies and appealing product displays.
- Implemented strategic initiatives to elevate footwear sales contribution from 22% to 48% over the course of the year.
Unloader
Walmmart Distribution
Lubbock, TX
05.2014 - 07.2020
- Operated equipment to unload and distribute incoming shipments efficiently.
- Maintained accurate inventory records, ensuring timely restocking of shelves.
- Collaborated with team members to optimize unloading processes and reduce downtime.
- Trained new hires on safety protocols and best practices in unloading operations.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
- Facilitated cross-training initiatives across multiple departments to enhance operational knowledge within the warehouse.
- Provided logistical support to various warehouses by addressing workload challenges as required.
Customer Support Specialist
Walmart
Lubbock, TX
08.2013 - 05.2015
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
Education
Associate of Science -
South Plains College
Levelland, TX05-2014
Skills
- Problem-solving
- Multitasking and organization
- Customer service management
- Store operations
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Store merchandising
- Retail inventory mana
Timeline
Store Manager
Shoe Palace
12.2024 - Current
Cash Transit Armed Guard
Loomis
10.2021 - 12.2024
Footwear Manager
Nike Factory Store
07.2020 - 10.2021
Unloader
Walmmart Distribution
05.2014 - 07.2020
Customer Support Specialist
Walmart
08.2013 - 05.2015
Associate of Science -
South Plains College