Michael Murray
Jacksonville,FL
Summary
Motivated and customer-focused candidate with strong communication skills, a competitive mindset, and experience building relationships in fast-paced environments. Skilled at understanding customer needs, recommending solutions, handling objections, and creating a positive experience. Eager to bring strong work ethic, reliability, and results-driven energy to a sales team.
Overview
13
13
years of professional experience
Work History
Head Bartender
Darden Restaurants, Inc
Jacksonville, Florida
05.2021 - Current
- Engaged with customers to cultivate a welcoming atmosphere, enhancing guest loyalty and repeat business.
- Resolved customer complaints and disputes, ensuring satisfaction and positive experiences.
- Trained new bartenders in drink preparation and customer interaction standards.
- Streamlined inventory management and ordering, maintaining optimal bar stock levels to support service efficiency.
Head Bartender
Chuy's
Jacksonville, Florida
04.2019 - 06.2021
- Collected and organized daily till totals and tips.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
Corporate Trainer
O'Charley's
Nashville, Tennessee
08.2013 - 04.2019
- Assessed training needs across departments in collaboration with management to align programs with organizational goals.
- Mentored junior trainers by sharing best practices and effective training methods, enhancing overall training quality.
- Attended professional development seminars focused on corporate training techniques.
- Secured essential materials and services for trainings by establishing relationships with vendors to ensure program success.
Education
Some College (No Degree) - Business Administration
Middle Tennessee State University
Murfreesboro, TNSome College (No Degree) - Finance
Motlow State Community College
Tullahoma, TNSkills
- Customer engagement
- Sales techniques
- Upselling techniques
- Inventory management
- Cash flow management
- Attention to detail
- Problem solving
- Team collaboration and support
- Communication skills
- Conflict resolution
Accomplishments
- Top performing regional employee ( Darden 2024)
Timeline
Head Bartender
Darden Restaurants, Inc
05.2021 - Current
Head Bartender
Chuy's
04.2019 - 06.2021
Corporate Trainer
O'Charley's
08.2013 - 04.2019
Some College (No Degree) - Business Administration
Middle Tennessee State University
Some College (No Degree) - Finance
Motlow State Community College