Michael Murry
Casselberry,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Ambassador
Sprouts Farmers Market Inc.
02.2024 - Current
- Collaborated with marketing team to create engaging promotional materials for product launches and campaigns.
- Provided valuable feedback to management, contributing to improvements in product offerings and overall customer satisfaction.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Maintained knowledge of current promotions and product features.
Head Cashier
Sprouts Farmers Market Inc.
03.2022 - 02.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Completed all money handling procedures at closing including counting money and building till for next shift.
- Complete all closing deposits and paperwork at end of shift
Store Support Specialist
Whole Foods Market Inc
08.2018 - 03.2022
- Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
- Boosted overall customer satisfaction rates by quickly addressing any concerns or issues that arose during transactions or interactions within the store environment.
- Provided ongoing support to store management by generating detailed reports on sales performance and inventory levels.
- Assisted in the training of new employees, fostering a supportive work environment that encouraged growth and development.
Lead Server Trainer
Dexters Of Winter Park
08.2014 - 01.2019
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Reduced order errors by implementing clear communication strategies between servers and kitchen staff.
- Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
- Ensured compliance with health and safety regulations through ongoing training sessions for all servers.
International Flight Attendant
World Airways
07.2004 - 01.2013
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
Education
No Degree - Theatre Arts Education
Northwest Missouri State University
Maryville, MOHigh School Diploma -
Lone Jack C-6 High School
Lone Jack, MO05.1988
Skills
- Sales Presentations
- Coaching and Mentoring
- Target Achievement
- Objection handling
- Performance Tracking
- Brand Promotion
Accomplishments
Nominated Employee of the Quarter 2010 World Airways
Nominated Employee of the Month June 2018 Whole Foods
Nominated Employee of the Month July 2022 Sprouts Farmers Market
Certification
Food Handlers Certification 2018-2024
Timeline
Sales Ambassador
Sprouts Farmers Market Inc.
02.2024 - Current
Head Cashier
Sprouts Farmers Market Inc.
03.2022 - 02.2024
Store Support Specialist
Whole Foods Market Inc
08.2018 - 03.2022
Lead Server Trainer
Dexters Of Winter Park
08.2014 - 01.2019
International Flight Attendant
World Airways
07.2004 - 01.2013
No Degree - Theatre Arts Education
Northwest Missouri State University
High School Diploma -
Lone Jack C-6 High School