Michael Myers
Vidilia,GA
Summary
Proven in enhancing customer loyalty and streamlining operations, I excelled at Family Dollar by mastering problem-solving and fostering teamwork. My adeptness in customer service and time management led to significant team performance improvements, showcasing my ability to thrive in high-stress environments and drive positive outcomes.
Overview
4
4
years of professional experience
Work History
Sales Associate
Family Dollar
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
7-11 Convenience Store
09.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shift Manager
Arbys Aes
07.2020 - 10.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Thomas Dale High School
Chester, VA06.2011
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Timeline
Sales Associate
Family Dollar
09.2024 - Current
Customer Service Representative
7-11 Convenience Store
09.2024 - 09.2024
Shift Manager
Arbys Aes
07.2020 - 10.2023
High School Diploma -
Thomas Dale High School
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