Michael N. Sanchez
Boston,Massachusetts
Overview
13
13
years of professional experience
Work History
Corporate Trainer/Floating Manager
Palladion Services
Boston, MA
03.2021 - Current
- Deliver training programs on security protocols, customer service and operational procedures
- Conduct assessments to ensure consistent standards across sites
- Oversee daily operations at multiple sites
- Handled escalated issues and emergencies
- Managed payroll processes and ensure accurate and timely payment for employees
Podcast Host
Say That! Podcast
Boston, MA
06.2022 - 06.2024
- Organized recording sessions with guests, including scheduling and booking venues.
- Helped increase active listener audience by posting updates on station's social media pages.
- Analyzed data from various metrics sources to measure impact of marketing efforts.
- Published new episodes on designated platforms such as iTunes, Spotify, YouTube.
- Edited audio and video files using digital software programs such as Audacity or Adobe Audition.
- Developed connections with public relations contacts, providing exemplary sources for local entertainers
Executive Director
Washington Gateway Main Streets
Boston, MA
08.2022 - 08.2023
- Collaborated with Board of Directors providing strategic insights, updates, and recommendations to ensure alignment with organizational goals
- Developed and executed comprehensive strategies to revitalize Boston neighborhoods, driving economic growth and community engagement
- Oversaw budgeting, financial reporting and grant management
- Designed and implemented all organizational policies
- Directed, recruited, and motivated a diverse team of four different committees
- Reported to City of Boston Economic Development Department
Residential Concierge/Security
Palladion Services
Boston, MA
03.2021 - 08.2022
- Ensuring security and safety for the building and the residents
- Following company guidelines to vet in visitors and vendors
- Receiving and storing packages
- Reporting any maintenance issues with regards to the building
- Complete daily inventory of security supplies, package reports, key reports, and lock integrations
Reservations Sales
Four Seasons Hotel
Boston, MA
12.2019 - 02.2021
- Well versed in all hotel functions, spaces, and room types
- Providing exemplary customer service through presenting guests with resolutions to maximize their experiences
- Making reservations for our guests based on their specific needs and budgetary ability
- Consistently exceeding a 35% conversion per month
- Working with clients to build a travel itinerary through providing them with local attractions
- Created and implemented the sales training program for new hires
- Recognized for outstanding ability to create relationships with clients
Club Lounge Supervisor
Ritz-Carlton, Boston
Boston, MA
06.2017 - 12.2019
- Managing all food presentations with a focus on cleanliness and replenishing all offerings
- Run Daily occupancy reports to ensure that guests preferences were met
- Anticipating guests' issues/requests
- Manage Daily Inventory and requisition orders
- Interviewed, hired, trained, scheduled, and supervised a team of 14
- Recognized for outstanding performance and Awarded 5-Star of the Quarter and 5-Star Employee of the Year
Night Audit Supervisor
Godfrey Hotel Boston
Boston, MA
03.2016 - 06.2017
- Providing exceptional hospitality and customer service to guests
- Face of the business for guests
- Use industry standard software to process guest transactions
- Manage hotel inventory, block future VIP reservations, assure all preferences are met and expectations are exceeded
- Anticipating guest issues/complaints and resolving them in a timely manner
Senior Front Desk Hospitality Agent
Hyatt Regency Boston
Boston, MA
06.2013 - 03.2016
- Providing exceptional customer service guests
- Face of the business for guests
- Use industry standard software to process guest transactions
- Manage hotel inventory, block future VIP reservations, assure all preferences are met and expectations are exceeded
- Anticipate guest issues or complaints and solve them in a timely manner
- Recognized multiple times for being the leader in upsell revenue and leader in enrollments for our rewards program
- Recognized as the rising star of the year 2015
Finance Intern
John Hancock Financial Services
Boston, MA
06.2012 - 12.2012
- Calculating daily net sales and assets
- Reviewing and processing the company’s business trips expenses
- Data entry utilizing MS excel
- Compared daily net sales and assets with the company’s year to date goals and with previous year totals
- Recognized for outstanding contribution by having the internship extended
Education
Marketing - Marketing and Analytics
University of Massachusetts, Dartmouth
North Dartmouth, MA04-2026
Business Management Concentration Program -
Bunker Hill Community College
01.2022
High School -
The English High School
01.2012
Skills
- Proficient in MS Office, Opera, RentCafe, and BuildingLink
- Fluent in English and Spanish
- Staff presentations
- Team development strategies
- Materials design
- Performance monitoring
- Training assessment
Phone
cell, (617) 412-1367
Timeline
Executive Director
Washington Gateway Main Streets
08.2022 - 08.2023
Podcast Host
Say That! Podcast
06.2022 - 06.2024
Corporate Trainer/Floating Manager
Palladion Services
03.2021 - Current
Residential Concierge/Security
Palladion Services
03.2021 - 08.2022
Reservations Sales
Four Seasons Hotel
12.2019 - 02.2021
Club Lounge Supervisor
Ritz-Carlton, Boston
06.2017 - 12.2019
Night Audit Supervisor
Godfrey Hotel Boston
03.2016 - 06.2017
Senior Front Desk Hospitality Agent
Hyatt Regency Boston
06.2013 - 03.2016
Finance Intern
John Hancock Financial Services
06.2012 - 12.2012
Marketing - Marketing and Analytics
University of Massachusetts, Dartmouth
Business Management Concentration Program -
Bunker Hill Community College
High School -
The English High School