Michael O'Brien
Homewood,IL
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
18
18
years of professional experience
Work History
Premises Technician
AT&T
09.2012 - Current
- Maintained company vehicle and company equipment.
- Installed and repaired internet and telephone services on copper and fiber optic circuits.
- Worked in extreme weather conditions: High heat, below freezing, snow, rain, and high wind conditions.
- Monitored and performed maintenance on telecommunications systems.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed wiring, cabling and networking hardware on customer premises.
Parts Counter Sales Person
Chevrolet Of Homewood
07.2006 - 09.2012
- Provided customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ordered parts for customers, repair shops and internal service center.
- Organized parts storage and stocked inventory according to guidelines.
- Assisted customers in finding appropriate parts promptly.
Education
High School Diploma -
Homewood-Flossmoor Community High School
06.2005
Skills
- Customer Service Experience
- Safety Practices
- Installation and Maintenance
- Troubleshooting and Resolution
- Superior Troubleshooting Skills
- Configuring Equipment
- Network configuration
- Ladder safety
Timeline
Premises Technician
AT&T
09.2012 - Current
Parts Counter Sales Person
Chevrolet Of Homewood
07.2006 - 09.2012
High School Diploma -
Homewood-Flossmoor Community High School
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