Michael Oliveira

- Managed day to day servicing for a portfolio of commercial insurance clients across multiple lines of coverage

- Processed policy endorsements, renewals, cancellations and coverage changes while ensuring accuracy and compliance with carrier requirements

- Oversaw client service inquiries, delivering prompt and professional assistance to elevate client satisfaction.

- Collaborated with producers, underwriters and carrier partners to address coverage questions and resolve policy issues

- Provided exceptional customer service by assisting customers with purchases, product questions and issue resolution in a fast paced environment

- Resolved customer complaints and escalated complex issues when necessary to ensure customer satisfaction

- Processed transactions accurately while maintaining attention to detail and compliance with company procedures