Michael Ortiz
Chicago,IL
Summary
Experienced server with strong dedication, enthusiasm, and exceptional work ethic. Committed to creating memorable guest experiences by providing outstanding service. Skilled in maintaining a positive and friendly demeanor while efficiently managing high-volume dining environments. Adept at anticipating customer needs and delivering personalized attention to ensure guests satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
The Gwen Luxury Collections Hotel, Marriott
Chicago, IL
01.2019 - 12.2024
- Providing hotel guests with a luxury experience
- Enhanced the overall satisfaction of VIP guests by creating an ambiance of comfort and relaxation.
- Effective and professional communication to guests for their wants or needs and successfully executing private events.
Server
Dutch and Docs, Boka Restaurant Group
Chicago, IL
04.2018 - 10.2020
- Executed private events
- Pairs menu items with appropriate wines, spirits, beer and cocktails
- Opening team
- Assists with Boka Catering department
Server
The Melting Pot
Downers Grove, IL
07.2009 - 04.2018
- Assisted guests with making menu and course selections
- Made recommendations when requested
- Employee of the month in October,2011, August2012, February2016
Education
Bachelors - Public Relations/Communications
DePaul University
Chicago, IL06.2018
Associates - Fine Arts
Joliet Junior College
Joliet, IL06.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Safe food handling
- High volume dining
- Suggestive selling
- Point of sale (POS) system operations
- Excellent communication
Accomplishments
I received the most five star TripAdvisor reviews for the company.
Certification
Basset
Food Handler
Timeline
Server
The Gwen Luxury Collections Hotel, Marriott
01.2019 - 12.2024
Server
Dutch and Docs, Boka Restaurant Group
04.2018 - 10.2020
Server
The Melting Pot
07.2009 - 04.2018
Bachelors - Public Relations/Communications
DePaul University
Associates - Fine Arts
Joliet Junior College