Michael Palmer
Fairfield,ME
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills. Proven success as Assistant General Manager at Wicked Weed Brewing, enhancing guest engagement and satisfaction. Expertise in cash handling and staff training, driving operational efficiency and fostering a positive team environment.
Overview
9
9
years of professional experience
Work History
Server
Crabby’s Dockside
05.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Manager
Sunny Point Cafe
04.2022 - 04.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant General Manager
Wicked Weed Brewing
05.2016 - 03.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
Bachelor Of Arts - History
Rutgers University
New Brunswick, NJ05.2005
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Crabby’s Dockside
05.2024 - 03.2025
Restaurant Manager
Sunny Point Cafe
04.2022 - 04.2024
Assistant General Manager
Wicked Weed Brewing
05.2016 - 03.2022
Bachelor Of Arts - History
Rutgers University
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