Michael Partin
Bedford,TX
Summary
Skilled Guest Advocate with background in providing exceptional guest experiences. Strong communication skills, problem-solving abilities and commitment to customer satisfaction used to create positive and welcoming environments. Demonstrated talent for resolving concerns, handling high volume tasks and improving overall guest relations.
Unrelated to this job specifically but retail is all the experience I have & Target is my longest held employer!
I’m applying for this position in hopes to branch out of the comfort zone and try something new and fun given that i’m considered!
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target
Euless, Texas
11.2022 - 01.2025
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided product knowledge to customers on the features and benefits of products.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Processed online orders using point-of-sale systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Greeted walk-in and phone guests, determining interests and needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained an organized workspace while stocking merchandise.
- Maintained cleanliness standards throughout the store area.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Assisted other departments when needed to maintain efficient operations.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Greeted customers and provided assistance to ensure a positive shopping experience.
Education
High School Diploma -
Campbell County Comprehensive High School
City Of La Follette, TN05-2018
Skills
- Complaint handling
- Strong empathy
- Exceptional communication
- Stress tolerance
- Loyalty promotion
- Flexible schedule
- Cash handling experience
- Detail-oriented
Timeline
Guest Advocate
Target
11.2022 - 01.2025
High School Diploma -
Campbell County Comprehensive High School