Michael Pecoraro
MISSION VIEJO,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Lead
Starbucks
12.2020 - 11.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
El Toro High School
Lake Forest, CA06.2019
Skills
- Operations Monitoring
- Performance Improvement
- Guest Service
- Inventory management
- Adaptability and flexibility
- Employee training
- Problem-solving abilities
- Quality control
Timeline
Shift Lead
Starbucks
12.2020 - 11.2023
High School Diploma -
El Toro High School