Michael pedone
Sagamore Hills,OH
Summary
Sales manager with proven performance in customer relationship management, sales strategy development, and team training. Drives customer satisfaction through structured negotiation techniques and account management. Consistently delivers sales targets with measurable results.
Overview
24
24
years of professional experience
Work History
Salesperson
Klaben Chrysler Jeep Dodge
Kent, Ohio
12.2025 - 07.2026
- Demonstrated product knowledge of Chrysler, Jeep, and Dodge models.
- Coordinated vehicle test drives to enhance customer experience.
- Assisted customers in selecting vehicles and understanding features.
- Managed customer inquiries through phone and in-person interactions.
New Car Sales Manager
Valley Motor City
Cuyahoga Falls, Ohio
02.2024 - 08.2025
- Managed daily operations of the new car sales department.
- Trained and mentored the sales team on product knowledge and techniques.
- Mentored employees to achieve sales targets and improve customer satisfaction scores.
- Coordinated vehicle inventory to maintain optimal stock levels and meet customer demand.
- Analyzed market trends to refine sales tactics and enhance competitiveness.
- Maintained vehicle selection, pricing and specials on website and social media.
Used Vehicle Sales Manager
Ken Ganley Chrysler
Aurora, Ohio
01.2023 - 02.2024
- Negotiated purchase prices with customers to maximize profit margins on used vehicles.
- Trained sales staff on product knowledge and effective sales techniques, resulting in improved customer interactions and increased sales.
- Managed used vehicle inventory to maintain quality and compliance with dealership standards, enhancing customer satisfaction.
- Evaluated trade-in values offered by customers in exchange for purchasing new or pre-owned cars.
New Car Sales Manager
Valley Motor City
Cuyahoga Falls, Ohio
01.2022 - 02.2024
- Executed targeted strategies to enhance new vehicle sales performance.
- Managed daily operations of the new car sales department.
- Trained and mentored sales team on advanced product knowledge and effective selling techniques.
- Developed promotional strategies to attract potential customers.
- Coordinated vehicle inventory and ensured optimal stock levels.
- Analyzed market trends to refine sales tactics and align with customer preferences.
- Oversaw a customer relationship management system for effective follow-ups.
New Car Sales Manager
Falls Motor City
Cuyahoga Falls, Ohio
08.2002 - 01.2023
- Managed daily operations of the new car sales department.
- Developed and executed strategies to improve new vehicle sales.
- Trained and mentored sales team on product knowledge and techniques.
- Mentored employees to achieve sales and customer satisfaction objectives.
- Facilitated weekly sales meetings to enhance team communication and drive motivation.
- Coordinated vehicle inventory to maintain optimal stock levels and meet customer demand.
- Analyzed market trends to adjust sales tactics accordingly.
Education
Some College (No Degree) - Business Administration and Management
University of Akron
Akron, OHSkills
- Customer relationship management
- Product demonstration
- Negotiation techniques
- Vehicle inventory management
- Sales strategy development
- Market trend analysis
- Time management
- Problem solving
- Employee training
- Customer engagement
- CRM software proficiency
Timeline
Salesperson
Klaben Chrysler Jeep Dodge
12.2025 - 07.2026
New Car Sales Manager
Valley Motor City
02.2024 - 08.2025
Used Vehicle Sales Manager
Ken Ganley Chrysler
01.2023 - 02.2024
New Car Sales Manager
Valley Motor City
01.2022 - 02.2024
New Car Sales Manager
Falls Motor City
08.2002 - 01.2023
Some College (No Degree) - Business Administration and Management
University of Akron