Michael Pena
Riverview,FL
Summary
Customer Service Specialist with over 7 years of experience in relationship building and conflict resolution, excelling in sales strategy and team leadership. Demonstrates a visionary approach to enhancing client satisfaction and driving business growth, leveraging expertise from roles in sales, travel, and financial services. Eager to innovate and optimize customer interactions, ensuring seamless service delivery and fostering long-term client loyalty.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Decks & Docks Lumber Company
Spring Hill, FL
02.2024 - 10.2024
- Cultivated contractor relationships, aligning product solutions with specific project needs
- Surpassed sales goals by showcasing essential products and uncovering new market avenues
- Leveraged product expertise to guide clients, enhancing project success and satisfaction
- Managed key accounts, driving sales growth through strategic client relationships and product knowledge
- Exceeded quarterly targets, contributing to company's market expansion
Travel Agent/Customer Service Agent
Continuing Education Inc.
St. Petersburg, FL
04.2023 - 02.2024
- Booked cruises with CE credits for medical professionals, enhancing client satisfaction
- Orchestrated a successful event for 300 Philippine nurses, ensuring smooth operations
- Provided excellent customer service, creating a positive experience for clients
- Managed travel bookings and provided exceptional customer service, ensuring client satisfaction and repeat business for Continuing Education Inc
Financial Services Manager
Amscot Financial Corporation
Holiday, FL
02.2017 - 04.2023
- Managed diverse financial services, ensuring transaction accuracy and security
- Resolved complex customer issues, enhancing client satisfaction and loyalty
- Processed high-volume transactions daily, demonstrating precision and reliability
- Led financial services team, driving revenue growth and client satisfaction
- Streamlined processes, resulting in improved operational efficiency and cost savings
Education
HIGH SCHOOL DIPLOMA -
Eastbay High School
08.2011
Skills
- Relationship building
- Conflict resolution
- Event coordinating
- Sales Strategy
- Team Leadership
Timeline
Inside Sales Representative
Decks & Docks Lumber Company
02.2024 - 10.2024
Travel Agent/Customer Service Agent
Continuing Education Inc.
04.2023 - 02.2024
Financial Services Manager
Amscot Financial Corporation
02.2017 - 04.2023
HIGH SCHOOL DIPLOMA -
Eastbay High School