Michael Pilla
Warrington,PA
Summary
Highly motivated and results-oriented leader with 5+ years of success in the healthcare industry. Proven ability to build and empower teams, exceeding revenue targets through strategic initiatives and data-driven decisions. Skilled communicator with a collaborative approach, fostering strong relationships with clients and colleagues. Expertise in sales strategy, market expansion, relationship management, and operational efficiency.
Overview
4
4
years of professional experience
Work History
Director of Business Development
Ameribest Home Care
01.2023 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit to 7.5% over budget
- Established, initiated, and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Enhanced market presence through targeted networking events and relationship building.
Business Development Manager
Ameribest Home Care
01.2022 - 01.2023
- Built relationships with referral sources to generate nearly $100,000 just three months in.
- Implemented automotive sales tactics including ring-less voicemail, automated text messages, scheduled mass email campaigns, and automated postcard campaigns targeting potential referral sources.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
Client Services Manager
Ameribest Home Care
07.2020 - 12.2021
- Boosted client retention by 7% within one year, securing $1.5 million more in annual recurring revenue.
- Precisely identified and rectified operational inconsistencies, implementing proactive action plans that significantly enhanced business productivity and customer service quality.
- Strategically analyzed service areas, developing, and deploying strategies to deliver outstanding customer service to both clients and caregivers.
Client Services Representative
Open Systems Healthcare
01.2020 - 07.2020
- Developed customized solutions for over 100 clients, addressing their unique requirements and preferences.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
Education
Bachelor of Science - Health Administration
Pennsylvania State University
University Park, PA01.2019
Skills
- Revenue Growth
- Relationship Building
- Sales and Marketing
- Sales training and leadership
- Customer Engagement
- Partnership Development
Timeline
Director of Business Development
Ameribest Home Care
01.2023 - Current
Business Development Manager
Ameribest Home Care
01.2022 - 01.2023
Client Services Manager
Ameribest Home Care
07.2020 - 12.2021
Client Services Representative
Open Systems Healthcare
01.2020 - 07.2020
Bachelor of Science - Health Administration
Pennsylvania State University