Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Owner
Sphinx Technology & Business Consulting
Christiansburg, NV
09.2013 - Current
Developed strategic business plans for diverse clients in technology sectors.
Facilitated workshops to enhance client understanding of technology solutions.
Managed project timelines and deliverables for multiple consulting engagements.
Conducted market research to identify emerging trends and opportunities.
Established partnerships with local businesses to expand service offerings.
Provided expert guidance on technology integration and business processes.
Implemented client feedback mechanisms to improve service delivery and satisfaction.
Maintained relationships with existing clients by providing superior customer service.
Managed daily operations of business.
Ensured compliance with local, state, and federal regulations.
Oversaw budgeting and financial management.
Identified new opportunities for growth, expansion, and diversification.
Developed strategic plans to increase profitability and efficiency.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Applied Science - Network Security Administration
ITT Technical Institute
09.2013 - 05.2015
Certificate - Industrial Maintenance
WCC
Wytheville, VA
01.1999 - 12.1999
Marion Senior High School
Marion , VA
08.1990 - 05.1994
Skills
Strategic planning
Business analysis
Technology integration
Market research
Financial management
Customer relationship management
Service delivery improvement
Regulatory compliance
Project management
Problem solving
Effective communication
Team leadership
Operational efficiency
Budget development
Contract management
Process optimization
Consulting
Verbal and written communication
Small business operations
Business administration
Strategic project planning
Profit and loss
Profit and loss analysis
Quality management systems
Team oversight
Crisis management
Negotiation
Business management
Operations management
Brand strategy planning
Business development
Cost reduction
Business planning
KPI management
Timeline
Owner
Sphinx Technology & Business Consulting
09.2013 - Current
Associate of Applied Science - Network Security Administration
Call Center Representative at Kacil Business & Technology Consulting Firm LLCCall Center Representative at Kacil Business & Technology Consulting Firm LLC