Michael Priest
Columbus,OH
Summary
Diligent Security professional with 31 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Bermex
03.2021 - 12.2022
- Scheduled customers for their interior gas meter safety inspections.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Roadside Assistance Technician
Auto Rescue Solutions
12.2019 - 03.2021
- Conducted tire changes, jumpstarts, lockouts, and fuel deliveries.
- Maintained a safe environment for the customer and myself while responding to the customers needs.
- Followed recommended assistance procedures for specialty vehicles and other uncommon occurring requests.
Protective Services Officer
OhioHealth
01.1993 - 12.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Military Police Officer
US Army
02.1988 - 11.1996
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
Security Guard
Wackenhut Security
01.1992 - 12.1992
Education
High School Diploma -
Johnstown Monroe High School
Johnstown OH06.1987
Skills
- Quality Control
- Staff Training
- Defensive Training
- Corrective Actions
- Security Operations Experience
- Effective Working Relationships
- Security Team Leadership
- Basic First Aid
- Creative Solutions
- Technician Assistance
- Intruder Response and Removal
Timeline
Customer Service Representative
Bermex
03.2021 - 12.2022
Roadside Assistance Technician
Auto Rescue Solutions
12.2019 - 03.2021
Protective Services Officer
OhioHealth
01.1993 - 12.2019
Security Guard
Wackenhut Security
01.1992 - 12.1992
Military Police Officer
US Army
02.1988 - 11.1996
High School Diploma -
Johnstown Monroe High School