Michael Pyronneau
Freeport,NY
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at First Service Residential. Proven ability to enhance resident satisfaction through effective problem-solving and adaptability. Experienced in maintaining cleanliness and organization, ensuring a welcoming environment while fostering community engagement.
Overview
27
27
years of professional experience
Work History
Concierge
First Service Residental
Queens, NY
04.2011 - Current
- Provided exceptional customer service to residents and guests, ensuring a welcoming atmosphere.
- Coordinated resident requests and resolved issues promptly, enhancing overall satisfaction.
- Managed front desk operations, including check-ins and key distribution, maintaining organization.
- Assisted with community events, fostering engagement among residents through effective planning.
- Developed familiarity with building policies and procedures to inform residents accurately.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Porter
Our Lady Queen Of Martyrs School
Forest Hills, NY
07.2003 - 08.2010
- Maintained cleanliness and organization in school facilities, ensuring a safe environment for students and staff.
- Monitored building conditions regularly, reporting maintenance needs to promote timely repairs and upkeep.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
Cleaner
P.S. 35
Jamaica, NY
06.1998 - 06.2003
- Operated cleaning equipment, including vacuums and floor scrubbers, ensuring optimal performance.
- Maintained cleanliness and sanitation standards across various facilities.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Education
Martin Van Buren
Queens, NYSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Telephone etiquette
- Team player mentality
Timeline
Concierge
First Service Residental
04.2011 - Current
Porter
Our Lady Queen Of Martyrs School
07.2003 - 08.2010
Cleaner
P.S. 35
06.1998 - 06.2003
Martin Van Buren