Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Quintero

San Antonio,TX

Summary

Dynamic and results-driven professional with extensive experience in customer service and inventory management at Oxxo. Proven ability to enhance store organization and cash handling efficiency, while fostering a positive shopping environment. Recognized for strong work ethic and integrity, consistently exceeding sales targets and ensuring customer satisfaction.

Overview

7
7
years of professional experience

Work History

Cashier

Oxxo
Abilene, TX
04.2025 - Current
  • Maintained a clean and organized checkout area for customer convenience.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed sweeping and mopping duties to uphold hygiene standards.
    Managed stock levels of supplies to support daily operations.
    Ensured proper organization of cleaning tools and materials for easy access.
  • Assist and register vendors through implementation of scan gun and inventory system.

Assistant Manager

Razzmatazz Sweet Shop
Abilene, TX
10.2024 - 04.2025
  • Maintained daily operations of the store, focusing on efficiency and organization.
    Managed inventory and cash flow to support business objectives.
    Guided team in surpassing daily sales targets.
    Served customers at the register, fostering a positive environment.
  • Facilitated discussions with owners to guarantee satisfaction of needs and compliance of inventory, cash, staff, and products with standards

Shift Lead

Dairy Queen
Abilene, TX
02.2024 - 08.2024
  • Supervised team members during busy shifts to ensure efficient service.
  • Trained new employees on operational procedures and customer service standards.
  • Managed inventory levels and placed orders to maintain stock availability.
  • Handled cash register operations and processed customer transactions accurately.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Executed end-of-day safe and register assessments in conjunction with daily sales and inventory record-keeping
  • Cooking and managing orders in kitchen while tracking inventory and produce being utilized.

Overnight Stocker

Walmart
Abilene, TX
10.2022 - 03.2023
  • Organized inventory in backroom, maintaining cleanliness and accessibility for team members.
  • Assisted in unloading delivery trucks, efficiently handling boxes and merchandise.
  • Monitored product expiration dates, removing outdated items from the sales floor.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Received and stocked merchandise in a timely manner.
  • Picked up boxes and related trash from sales floor.
  • Assessed floor displays to restock merchandise.
  • Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.

Host

Whataburger
Austin, TX
03.2021 - 07.2021
  • Greeted customers warmly upon arrival at the restaurant.
  • Assisted guests with menu inquiries and special requests promptly.
  • Collaborated with kitchen staff to ensure timely food service delivery.
  • Maintained cleanliness and organization of the front dining area.
  • Trained new hosts on operational procedures and customer service standards.
  • Handled customer complaints with professionalism and empathy.
  • Managed incoming calls during busy shifts.
  • Processed payments from customers using a POS system.

Server

IHOP
Austin, TX
08.2019 - 12.2020
  • Took food and drink orders accurately and efficiently from guests.
  • Provided excellent customer service to ensure a positive dining experience.
  • Assisted in setting up and clearing tables for efficient service flow.
  • Maintained cleanliness of dining area, ensuring compliance with health standards.
  • Handled cash transactions accurately during guest checkouts and payments.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Assisted in training new servers.

Clerk

Valero Gas Station
Austin, TX
03.2018 - 08.2019
  • Processed customer transactions quickly and accurately at busy retail location.
  • Managed cash register and ensured proper cash handling procedures.
  • Assisted customers with product inquiries and provided excellent service.
  • Maintained a clean and organized checkout area for customer convenience.
  • Trained new cashiers on register operation and customer service standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted in receiving and stocking deliveries from vendors.
  • Maintained cleanliness of store by stocking shelves, cleaning displays.
  • Processed paperwork related to receiving, shipping, stocking.
  • Organized backroom storage areas for efficient stocking of merchandise.
  • Stocked and replenished cleaning and bathroom supplies as needed.
  • Set daily and weekly cleaning and equipment maintenance schedules.
  • Performed daily cleaning duties of spa equipment and tools.

Education

High School Diploma -

Orchard School
New York, NY
07-2013

Skills

  • Cash handling
  • Point of sale
  • Customer service
  • Inventory management
  • Transaction processing
  • Store organization
  • Product knowledge
  • Work ethic and integrity

Timeline

Cashier

Oxxo
04.2025 - Current

Assistant Manager

Razzmatazz Sweet Shop
10.2024 - 04.2025

Shift Lead

Dairy Queen
02.2024 - 08.2024

Overnight Stocker

Walmart
10.2022 - 03.2023

Host

Whataburger
03.2021 - 07.2021

Server

IHOP
08.2019 - 12.2020

Clerk

Valero Gas Station
03.2018 - 08.2019

High School Diploma -

Orchard School

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