Michael Ray
Newcastle,OK
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Have been in the automotive industry for 15 years with Fowler dodge.mainly work on diesel motors.work on all systems in vehicle.easily adaptable and learn fast.strive to grow within a company.
Overview
15
15
years of professional experience
Work History
Service Technician
Fowler Automotive
Oklahoma City, Oklahoma
05.2009 - Current
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Tested repaired items to ensure functionality before returning them to customers.
- Assembled components into complete systems following blueprints or other instructions.
- Provided training on the safe usage of equipment when needed.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Adhered to quality assurance procedures during every stage of the service process.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
- Set up and operated mechanical and manual tools and equipment.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Maintained certifications and completed training on systems and components.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Logged services performed in service ticket system.
- Reconditioned and repaired machine systems and components to return to operation.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Developed preventive maintenance procedures and schedules.
- Prepared job assignment reports and forms for accountability and traceability.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Communicated with distributors to acquire necessary equipment for projects.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
Education
High School Diploma -
Newcastle High School
Newcastle, OK05-2005
Skills
- Regulatory Compliance
- Project Oversight
- Quality Assurance
- Work Documentation
- Equipment Troubleshooting
- Customer Service
- Time tracking
- Work order prioritization
- Preventive Maintenance
- Technical Support
- Safety Procedures Adherence
- Electrical Systems
- Power tool mastery
- Warranty repair
- Equipment Inspection
- Mechanical abilities
- Valid Driver's License
- Diagnostic Testing
- Project estimation and bidding
- Attention to Detail
- Service ticket accuracy
- Client Relationship Management
- Documentation And Reporting
- Expertise in installations
- Document Management
- Troubleshooting skills
- Service Reports
- Hand tool expertise
- Professional and Courteous
- Diagnostics expertise
- Punctual and Reliable
- Problem and Issue Resolution
- Customer Relationship Management
- Mechanical Aptitude
- Heavy Lifting
- Troubleshooting and diagnosis
- Maintenance and repair
- Work with Minimal Supervision
- Flexible and Adaptable
Timeline
Service Technician
Fowler Automotive
05.2009 - Current
High School Diploma -
Newcastle High School