Michael Ray
Crestview,FL
Summary
Results-driven Associate Client Director with over 30 years of experience in client relationship management and strategy development. Expertise in market trend analysis and data interpretation, enhancing client satisfaction and retention. Skilled in managing multiple accounts and delivering insights that drive strategic decision-making.
Overview
31
31
years of professional experience
Work History
Associate Client Director
NielsenIQ
New York, NY
03.2003 - 11.2025
- Cultivated client relationships, enhancing satisfaction and retention.
- Designed and implemented client service plans that aligned with customer expectations.
- Facilitated communication between clients and internal teams effectively.
- Supported clients in utilizing analytics tools for data-driven decisions.
- Analyzed market trends to provide clients with actionable insights.
- Managed multiple accounts simultaneously while maintaining high standards of service excellence.
- Monitored key account activities and delivered monthly reports on goal progress.
- Conducted regular meetings with clients to review progress against agreed objectives.
- Developed strong relationships with key decision makers at various levels within the organization.
Data Analytics Lead
Daymon Worldwide, CPG
Birmingham, Alabama
05.1999 - 03.2003
- Presented analytical findings to stakeholders, influencing strategic planning decisions.
- Analyzed consumer data to uncover actionable trends and insights for targeted product development.
- Established KPIs to measure performance of different initiatives and track progress towards goals.
- Managed multiple projects simultaneously, ensuring high-quality deliverables met established standards.
Area Sales Representative
Daymon Worldwide, CPG
Birmingham, Alabama
06.1997 - 05.1999
- Managed territory, increasing sales growth and brand visibility.
- Built relationships with retailers, improving product placement and promotions.
- Collaborated with marketing teams, executing in-store campaigns that engaged customers.
Retail Co-Manager
Bruno's Supermarket
Birmingham, Alabama
08.1994 - 06.1997
- Collaborated with vendors to order merchandise and negotiate prices, achieving optimal savings.
- Tracked inventory levels, ordered merchandise, and ensured product displays were well-stocked.
- Assisted in developing merchandising strategies that improved product visibility and increased sales.
Education
Bachelor of Arts - Public Relations/Business Administration
The University of Alabama
Tuscaloosa, AL05-1994
Skills
- Client relationship management
- Data analysis
- Market trend analysis
- Data interpretation
- Strategy development
- Client services
- Market research
- Key account development
- Presentation Sails
Accomplishments
Regional onsite representative of the year
Timeline
Associate Client Director
NielsenIQ
03.2003 - 11.2025
Data Analytics Lead
Daymon Worldwide, CPG
05.1999 - 03.2003
Area Sales Representative
Daymon Worldwide, CPG
06.1997 - 05.1999
Retail Co-Manager
Bruno's Supermarket
08.1994 - 06.1997
Bachelor of Arts - Public Relations/Business Administration
The University of Alabama