MIchael Recca
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist
The Wilson Center For The Performing Arts
04.2022 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
- Coordinated with housekeeping and maintenance teams to ensure timely room availability and high-quality standards.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- Maintained accurate records of guest preferences and history for tailored experiences during future stays.
- Provide safe and secure venue for enjoyment of guests and talent
Supervisory School Resource Officer
Paterson District Board Of Education
09.2012 - 08.2021
- Enhanced school safety by conducting regular campus patrols and monitoring potential threats.
- Collaborated with school administrators to develop and implement comprehensive emergency response plans.
- Provided guidance and support for at-risk students through mentorship and counseling programs.
- Assisted in conflict resolution between students, resulting in a decrease in disciplinary incidents.
- Conducted drug awareness presentations, promoting healthy lifestyle choices among students.
- Served as liaison between the school and local law enforcement agencies to ensure effective communication and collaboration.
- Organized proactive safety drills to prepare students and staff for emergency situations, minimizing potential risks.
- Train and maintain timekeeping records of subordinates
Police Lieutenant
Paterson Police Department
08.1980 - 02.2012
- Enhanced community safety by developing and implementing strategic policing initiatives.
- Reduced crime rates through effective deployment and management of patrol officers.
- Improved officer performance by conducting regular evaluations and providing constructive feedback.
- Streamlined communication within the department by establishing clear protocols and procedures.
- Managed personnel scheduling, ensuring optimal coverage during peak times and effective response to emergency situations.
- Commanded several divisions of the department including Vice, CSI , Investigations, Patrol ESU and Communications
Education
Bachelor of Arts - Economics
Montclair State University
Upper Montclair, NJ05.1979
Skills
- Guest Relations
- Feedback Collection
- Exceptional Communication
- Reservation Management
- Complaint Handling
- Multitasking capabilities
- Performance monitoring
- Empathy and understanding
- Cross-functional coordination
Certification
ADA compliance Certification
HAZMAT awareness trained
Firearms Instructor
Timeline
Guest Experience Specialist
The Wilson Center For The Performing Arts
04.2022 - Current
Supervisory School Resource Officer
Paterson District Board Of Education
09.2012 - 08.2021
Police Lieutenant
Paterson Police Department
08.1980 - 02.2012
Bachelor of Arts - Economics
Montclair State University
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