Summary
Overview
Work History
Education
Skills
Timeline
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Michael Refvem

Redmond,WA

Summary

My first position as a sales consultant at Toyota of Kirkland has prepared me for success at any car dealership. When I began as a new sales consultant, my potential was recognized early and I was selected to join the vehicle acquisitions department where I was responsible for appraising cars and determining the best possible offer for the dealership while also making a deal with the customer. I then transitioned over to the internet sales team where I managed several hundred internet leads, finding out how to quickly qualify the serious customers, set an appointment and make the deal.


In May, I took a break from sales to open my own real estate investing company. Real estate investing is still a long term goal for me in the future along with advancing my career as a salesperson. While my educational background in music may seem completely unrelated to sales, studying the humanities has given me unique people skills that helps me succeed in sales. I was active as a professional musician for several years in the Seattle area and received many accolades and prestigious performance opportunities as a pianist in my career.

Overview

3
3
years of professional experience

Work History

DriveShop Team Member

DriveShop Seattle
08.2023 - Current
  • Responsible for maintaining press fleet vehicles and transporting them safely and on-time to journalists.
  • Contributed to team success by managing vehicle fleet logistics and communication with other team members.
  • Learned all required tasks quickly to maximize performance.
  • Maintained autonomy in daily tasks to always be a reliable employee.

Internet Sales Consultant

Toyota Of Kirkland
02.2021 - 05.2023
  • Fluent in every step of the sales process, from lead acquisition, appointment setting, test drives, completing deal jackets and final delivery.
  • Used a customer-centric approach to sales, learned how I could help settle them on the right vehicle for their situation.
  • Improved monthly sales with consistent lead management, fast response time and follow up.
  • Experienced in vehicle acquisitions, studying current market trends while offering first hand appraisals for customers.

Education

Master of Music - Classical Piano

Manhattan School of Music
New York, NY
06.2014

Bachelor of Music - Classical Piano

Western Washington University
Bellingham, WA
06.2011

Skills

  • Internet Sales
  • Lead Qualification
  • Vehicle Operations
  • Closing Techniques
  • Client Satisfaction
  • Company Standards
  • Productivity Standards
  • Customer Interaction
  • Automotive Knowledge
  • Prospecting and Cold Calling
  • Sales Tactics
  • Consultative Sales Techniques

Timeline

DriveShop Team Member

DriveShop Seattle
08.2023 - Current

Internet Sales Consultant

Toyota Of Kirkland
02.2021 - 05.2023

Master of Music - Classical Piano

Manhattan School of Music

Bachelor of Music - Classical Piano

Western Washington University
Michael Refvem