Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Michael Renfrow

Bentonville,AR

Summary

Dynamic Assistant Store Manager specializing in customer service and team collaboration, with proven ability to resolve complaints and enhance operational efficiency.

Overview

1
1
Language
1
1
Certification
6
6
years of professional experience

Work History

Assistant Store Manager

Whataburger
Bentonville, Arkansas
04.2023 - 08.2026
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Resolved customer complaints through active listening, documenting concerns, and providing effective solutions.
  • Managed cash handling procedures, ensuring accuracy in daily reconciliations.
  • Facilitated team meetings to align on performance goals and operational strategies.

Assistant Store Manager

KMAC Enterprises
Centerton, Arkansas
10.2020 - 03.2023
  • Coordinated employee schedules to maximize coverage during peak hours.
  • Trained new employees on store policies and customer service standards.
  • Addressed customer inquiries and complaints, fostering positive customer experiences.
  • Supported daily store operations, enhancing staff workflow and customer service.
  • Managed inventory levels, organizing stockroom for easy access.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Manchester, NH
08-2026

Skills

  • POS systems
  • Inventory counting
  • Cash handling procedures
  • Operational efficiency
  • Cost control
  • Time management
  • New hire training
  • Team building
  • Goals and performance
  • Active listening
  • Incident documentation
  • Customer service

Languages

Spanish
Limited

Certification

  • serv safe

Timeline

Assistant Store Manager

Whataburger
04.2023 - 08.2026

Assistant Store Manager

KMAC Enterprises
10.2020 - 03.2023

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Michael Renfrow