Results-driven operations and business management professional with experience leading teams, managing operations, recruiting talent, overseeing payroll and P&L, and driving revenue growth. Strong background in leadership, analytics, process improvement, and client relationship management. Seeking to leverage my leadership, operations, and client management experience to drive measurable business results within a growth-oriented organization.
• Directed day-to-day business operations, including financial oversight, client management, budgeting, and operational execution.
• Developed marketing initiatives and workflow improvements that strengthened relationships with national brands including Primo Water, Apple, Samsung, Google, and AT&T.
• Recruited, trained, and developed 15–20 team members while achieving an 80% employee retention rate.
• Managed payroll and P&L reporting to support operational performance and business growth.
• Helped generate more than $600,000 in revenue through territory marketing initiatives across Arizona.
Earned multiple promotions within seven months based on leadership, performance, and business results.
• Assisted with daily business operations, workforce planning, scheduling, and sales execution.
• Recruited, hired, onboarded, and developed employees while improving team retention to 78%.
• Processed payroll accurately while supporting operational performance goals.
• Led in-person and virtual training sessions for a 12-person team responsible for generating approximately $500,000 in annual revenue.
• Mentored and developed 10–12 employees into leadership positions.
Supervised daily department operations while leading frontline associates to deliver exceptional customer service.
• Coordinated scheduling, payroll inputs, and workforce coverage.
• Trained and coached employees to improve productivity, operational consistency, and customer experience.
• Managed Hardlines department operations while maintaining merchandising and operational standards.
• Analyzed large datasets with a high degree of speed and accuracy to support NFL client reporting.
• Produced statistical reports and performance analysis used by NFL teams for strategic decision-making.
• Utilized Microsoft Excel extensively for data processing, reporting, and quality assurance.
• Managed a team of five analysts while collaborating directly with coaches, scouts, and NFL personnel.
Directed budgeting, financial planning, and revenue strategy for a growing sports media organization.
• Helped establish partnerships with brands including Manscaped, Ghost Golf, Callaway, and RBC.
• Grew the organization’s audience to more than 100,000 monthly subscribers and listeners.
• Recruited and managed writers, analysts, and content contributors while maintaining publication quality.
• Presented strategic growth initiatives through virtual meetings and public presentations.
Supervised nightly bar operations, inventory management, cash handling, and vendor coordination.
• Trained new employees and maintained service quality standards.
• Coordinated communication between front-of-house and kitchen staff to ensure efficient operations and excellent customer service.