Michael Riojas
San Antonio
Summary
Dedicated leader with strong abilities in training and mentoring staff. Experienced in managing inventory and ensuring compliance with safety standards. Committed to fostering a positive work environment and enhancing customer satisfaction through exceptional service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
SUBWAY®Restaurants
San Antonio
09.2025 - 02.2026
- Assisted in managing daily operations and staff scheduling.
- Trained new employees on food preparation and customer service standards.
- Monitored inventory levels and placed orders for supplies.
- Ensured cleanliness and organization of the restaurant environment.
- Handled customer complaints and resolved issues promptly.
- Implemented promotional campaigns that increased customer engagement and drove sales.
- Collaborated with team members to maintain high service standards.
- Conducted regular quality checks on food items and presentation standards.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to enhance onboarding experience and integration into the team.
- Assisted in developing operational strategies to improve daily productivity and service efficiency.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Sourced and hired qualified candidates for open positions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Shift Manager
Taco Cabana
San Antonio
06.2024 - 06.2025
- Supervised daily operations to ensure smooth restaurant functioning.
- Managed inventory levels and conducted regular stock checks.
- Enforced health and safety standards for food preparation and cleanliness.
- Oversaw cash handling procedures during shifts for accuracy.
- Resolved customer complaints promptly to ensure satisfaction.
- Executed promotional campaigns to boost customer engagement and increase sales.
- Coordinated staff schedules to maintain adequate coverage during shifts.
- Assisted in training new staff on service protocols and food safety.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Trained employees on customer interactions to improve service quality.
- Monitored store operations to ensure compliance with company policies and procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
- Responded quickly and effectively to emergency situations as they arose.
- Directed and led employees and team members on effective operations, methods and procedures.
Education
GED -
Fox Tech
San Antonio, TXSkills
- Inventory management
- Food safety compliance
- Customer service
- Staff scheduling
- Team leadership
- Cash handling
- Promotional campaigns
- Conflict resolution
- Quality assurance
- Employee training
- Effective communication
- Time management
- Problem solving
- Sales reporting
- Strategic thinking
- Sales monitoring
- Scheduling and planning
- Sales growth
- Employee supervision
- Customer relationship management (CRM)
- Coaching and mentoring
- Customer service and satisfaction
- Money handling
Certification
- Food Protection Manager
- Shift Leader Knowledge Assessment
Timeline
Assistant Manager
SUBWAY®Restaurants
09.2025 - 02.2026
Shift Manager
Taco Cabana
06.2024 - 06.2025
GED -
Fox Tech