Michael Rivera
New Britain,CT
Summary
Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
Work History
Sales Manager
Wallingford Auto Center
Wallingford, CT
06.2021 - 01.2022
- Communicated directly with banks to obtain financing for qualified buyers
- Ensured the dealership was and maintained compliance with all National and State guidelines
- Maintained knowledge on all extended warranties for automotive and made sales accordingly
- Worked with General Manager on a daily basis for advertising, public relations, and business relations in the community.
Automotive Repair Shop Owner
Kings Auto Solutions
Wallingford, CT
05.2021 - 01.2022
- Hired, trained, and managed employees.
- Focused on customer retention by building relationships.
- Established marketing ads to attract customers
- Ensure customer satisfaction at the highest level through effective services and repairs.
- Coached, counseled and disciplined employees.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Automotive Mechanic
Mida’s
Southington, CT
01.2021 - 04.2021
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Maintained accurate records of time and materials required to perform repairs and service.
Sales Consultant
Schaller Mitsubishi
New Britain, CT
10.2015 - 04.2017
- Entered every customers information into database and kept a simple follow up schedule
- Met or exceeded sales department customer satisfaction survey goals
- Promoted, referred and sold dealership products and services
- Provided knowledgeable response to customer questions regarding products, inventory, loans and interest rates.
Department Manager
Orca Inc
New Britain, CT
10.2012 - 10.2015
- Operated computer to accomplish tasks given by supervisor
- Repaired machinery laid out and set up work area quickly for machine operator
- Recommended design modifications to eliminate machine and system malfunctions
- Ability to communicate verbally and in writing to area supervisor
- Ability to prioritize to keep the workflow steady.
Education
High School Diploma -
Goodwin Technical High School
New Britain, CT06.2012
Skills
- Interpersonal communication skills
- Problem solving strength
- Performance improvement
- Staff Training
- Multitasking and Prioritization
- Upbeat and Positive Personality
Accomplishments
- Exceeded monthly quota 15 times.
- Business Development - Initiated two key partnerships which resulted in our ability to finance vehicles with branded titles and structural damage.
- Awarded “Employee of the Month” in 2016, 6 times.
Languages
Spanish
Full Professional
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Manager
Wallingford Auto Center
06.2021 - 01.2022
Automotive Repair Shop Owner
Kings Auto Solutions
05.2021 - 01.2022
Automotive Mechanic
Mida’s
01.2021 - 04.2021
Sales Consultant
Schaller Mitsubishi
10.2015 - 04.2017
Department Manager
Orca Inc
10.2012 - 10.2015
High School Diploma -
Goodwin Technical High School
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