Michael Rivera
Lonoke,AR
Summary
Dynamic Department Manager with a proven track record at Walmart, excelling in inventory management and customer service. Skilled in team leadership and problem-solving, I enhanced customer satisfaction through effective training and mentoring, achieving significant improvements in service quality. Committed to fostering a positive work environment while driving operational excellence.
Overview
3
3
years of professional experience
Work History
Department Manager
Walmart
07.2024 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Assistant Manager
Subway
02.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Lonoke High School
Lonoke, AR05.2022
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Customer engagement
- Task delegation
- Goals and performance
- Flexible schedule
Timeline
Department Manager
Walmart
07.2024 - Current
Assistant Manager
Subway
02.2023 - 06.2024
Lonoke High School