- Rodeo
- Hunting
- Fishing
- Exercising
- Socializing
Michael Robin
Denton,TX
Summary
Dedicated server with exceptional customer service skills, enhancing guest engagement and satisfaction through attentive service and menu expertise. Proven ability to increase sales through effective upselling techniques.
Overview
6
6
years of professional experience
Work History
Server
SHUCKS! Lake Charles
Lake Charles, LA
05.2025 - 05.2026
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server
Buffalo Wild Wings
Lake Charles, LA
06.2024 - 05.2025
- Provided attentive service to enhance guest satisfaction and dining experience.
- Managed customer orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
Horse Trainer
Beniot Training Stables
Covington, LA
07.2020 - 04.2023
- Trained horses in various disciplines to enhance performance and behavior.
- Developed individualized training programs based on horse assessment and owner goals.
- Succeeded in training diverse breeds and ages with confident training techniques and trusting relationships.
- Trained animals to respond to specific cues from both owners and handlers.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Enhanced horse performance by implementing customized training programs based on each animal's unique needs and abilities.
- Conducted daily conditioning sessions to improve horses' physical strength and agility, resulting in enhanced competition performance.
- Adapted training methods to suit diverse horse temperaments, achieving improvements in performance across wide range of animals.
- Served as a knowledgeable resource regarding diverse breeds of horses, offering guidance on selecting appropriate animals based on intended use or competition discipline.
- Rode horses in training sessions and provided feedback on overall performance.
- Worked with ranch hands to clean stables and riding areas.
- Utilized positive reinforcement techniques to successfully train animals.
Education
BBA - Business Administration
McNeese State University
Lake Charles, LA05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Menu memorization
- Sales techniques
- Food running
Interests
Timeline
Server
SHUCKS! Lake Charles
05.2025 - 05.2026
Server
Buffalo Wild Wings
06.2024 - 05.2025
Horse Trainer
Beniot Training Stables
07.2020 - 04.2023
BBA - Business Administration
McNeese State University